Regional Experience Leader — Multi-Office Growth

H&R Block, Inc.; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to manage 4–6 retail offices, ensuring a high‑quality client experience and robust operational readiness.

You’ll coach Tax Professionals and Client Service Professionals, align priorities, and drive business results across the portfolio. You will oversee staffing, facilities, compliance, and day‑to‑day operations, traveling between offices to maintain a strong in‑person presence and deliver consistent service across

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day‑to‑day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes and ways of working.
• Ability to travel frequently in‑day, with minimal overnight travel, between assigned offices.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals by setting expectations and coaching.
• Provide coaching informed by observations and feedback to strengthen team execution.
• Own revenue, growth, and operational performance across offices.

Skills

Leadership

Client-centric

Coaching

Ops management

Data interpretation

Communication

Education

Bachelor's degree

Equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to manage 4–6 retail offices, ensuring a high‑quality client experience and robust operational readiness.

You’ll coach Tax Professionals and Client Service Professionals, align priorities, and drive business results across the portfolio. You will oversee staffing, facilities, compliance, and day‑to‑day operations, traveling between offices to maintain a strong in‑person presence and deliver consistent service across