Regional Experience Leader - Multi-Office Excellence

H&R Block, Inc.; Manchester (MO); On-site; USD 85,000 - 120,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to manage 4–6 retail offices, ensuring a consistent, high‑quality client experience across all locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on leadership, and drive both client outcomes and business performance. The role emphasizes staffing, officed readiness, and operational execution, with a focus on improving client satisfaction, training, and bench

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years work experience leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day‑to‑day operations across multiple locations, including labor management.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client‑centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real‑time feedback to strengthen team execution.

Skills

Leadership

Coaching

Analytical skills

Client-centric mindset

Communication

Education

Bachelor’s degree

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to manage 4–6 retail offices, ensuring a consistent, high‑quality client experience across all locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on leadership, and drive both client outcomes and business performance. The role emphasizes staffing, officed readiness, and operational execution, with a focus on improving client satisfaction, training, and bench