Regional Experience Leader: Lead 4–6 Offices

H&R Block, Inc.; Montgomery (AL); On-site; USD 90,000 - 110,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience and strong operational execution across locations.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, monitor performance, and align staffing, facilities, compliance, and day‑to‑day activities to deliver solid business results.

Qualifications

• Bachelor’s degree or equivalent experience.
• Proven ability to lead teams across multiple locations.
• Experience managing operations, facilities, staffing, and compliance.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices with disciplined standards.
• Evaluate execution quality and client impact; reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors with client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations and coaching performance.
• Provide coaching informed by observed behaviours, client interactions, and performance outcomes.
• Identify patterns across offices and develop bench strength and high-potential talent.

Skills

Multi-office leadership

Client-centric leadership

People coaching

Operational excellence

Data interpretation

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience and strong operational execution across locations.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, monitor performance, and align staffing, facilities, compliance, and day‑to‑day activities to deliver solid business results.