Regional Experience Leader (4–6 Offices)

H&R Block; Spokane (WA); On-site; USD 80,000 - 85,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution. You will coach Tax Professionals and Client Service Professionals, set expectations, review performance, and drive revenue growth across the portfolio while balancing hands-on leadership with strategic oversight.

This role requires travel between offices, the ability to manage staffing, facilities, and

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in a multi-unit environment with performance accountability.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.
• Willingness to travel frequently between offices.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching to strengthen team execution.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and act to improve business results.
• Ensure daily operations including staffing, scheduling, compliance.
• Oversee office readiness including facilities and readiness for seasonal demand.

Skills

Leadership

Client-centric mindset

Operational management

Team coaching

Communication

Change management

Multi-location coordination

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution. You will coach Tax Professionals and Client Service Professionals, set expectations, review performance, and drive revenue growth across the portfolio while balancing hands-on leadership with strategic oversight.

This role requires travel between offices, the ability to manage staffing, facilities, and