Regional Experience Leader for 4–6 Offices

H&R Block, Inc.; Scranton (Lackawanna County); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent consultative client experience and strong operational execution.

You will coach Tax Professionals and Client Service Professionals, set expectations, and align priorities to deliver client outcomes and business results. This hands-on leadership role requires travel between offices, establishing a high-performing team and readiness across locations, with responsibility for staffing, facilities,

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit retail/service/operations with performance accountability.
• Strong client-centric mindset and leadership capabilities.
• Experience driving business and financial results while managing day-to-day operations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices with disciplined standards.
• Evaluate execution quality and client impact across locations to drive improvements.
• Lead and coach Tax Professionals and Client Service Professionals for consistent performance.
• Own office readiness, staffing, facilities, compliance, and day-to-day operations.
• Monitor metrics, address gaps, and drive revenue and business outcomes.

Skills

Client-centric mindset

Leadership

Data interpretation

Communication

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent consultative client experience and strong operational execution.

You will coach Tax Professionals and Client Service Professionals, set expectations, and align priorities to deliver client outcomes and business results. This hands-on leadership role requires travel between offices, establishing a high-performing team and readiness across locations, with responsibility for staffing, facilities,