Regional Experience Leader for 4–6 Offices

H&R Block

Irvine (CA)

On-site

USD 70,000 - 77,000

Full time

2 days ago

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Job summary

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices and deliver a consistent, high‑quality client experience. You’ll set expectations for consultative service, operations, team performance, and business results across locations.

You’ll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and provide expert guidance. Balance strategic oversight with hands‑on leadership, ensuring readiness, staffing, facilities, and

Qualifications

Bachelor’s degree or equivalent experience.
3+ years work experience leading teams in a multi‑unit retail, service, or operations environment.
Strong client‑centric mindset with experience delivering consultative client experience.
Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
Experience managing day‑to‑day operations across multiple locations, including labor management.

Responsibilities

Own consistent delivery of the consultative client experience across 4–6 assigned offices with disciplined execution.
Evaluate execution quality and client impact across locations and drive improvements.
Lead and coach Tax Professionals and Client Service Professionals to deliver expert guidance.
Own office readiness and day‑to‑day operations across offices, including staffing and facilities.