Regional Experience Leader — Elevate Client Experience

H&R Block; Springfield (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

H&R Block in Springfield, MO seeks an Area Experience Leader to drive client experience and business performance across multiple offices. You will oversee daily operations, coach office leaders and tax professionals, and align staffing and training with strategy.

You will analyze performance metrics, implement action plans to boost client satisfaction, revenue, and efficiency, and foster an inclusive, engaging work environment with strong community ties.

Qualifications

• Strong analytical skills to interpret performance data and guide decisions.
• Effective communication and interpersonal skills to collaborate with teams.
• Proven sales and customer service abilities to drive revenue and client experience.
• Experience in training, coaching, and developing team members.
• Negotiation and conflict-resolution skills to address complex situations.
• Previous multi-unit leadership or retail/financial services management experience.
• On-site availability across Springfield-Branson, MO area with reliable transportation.
• Bachelor’s degree in business/management or related field preferred.

Responsibilities

• Drive client experience and business performance across a designated group of offices.
• Oversee daily operations, coaching and supporting office leaders and tax professionals.
• Analyze performance metrics and implement action plans to improve client satisfaction, sales results, and efficiency.
• Collaborate with regional leadership to align staffing, training, and marketing with the client-centric strategy.
• Foster an inclusive, engaging work environment that encourages continuous learning and accountability.

Skills

Analytical skills

Communication skills

Sales & service

Training & coaching

Negotiation

Leadership experience

Multi-unit leadership

On-site availability

Education

Bachelor's degree in business/management or related field

Job description

H&R Block in Springfield, MO seeks an Area Experience Leader to drive client experience and business performance across multiple offices. You will oversee daily operations, coach office leaders and tax professionals, and align staffing and training with strategy.

You will analyze performance metrics, implement action plans to boost client satisfaction, revenue, and efficiency, and foster an inclusive, engaging work environment with strong community ties.