Regional Experience Leader - 4-6 Offices

H&R Block; Oak Lawn (IL); On-site; USD 59,000 - 74,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) Plan

Employee Assistance Program

Fitness center programs

Associate discount program

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering a consistent, high-quality client experience across locations. You'll coach Tax Professionals and Client Service Professionals, set expectations, monitor performance, and ensure office readiness—staffing, facilities, and compliance—while driving revenue and client satisfaction.

This hands-on leader role balances strategic oversight with in-office presence, requiring travel between

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations, including labor management.
• Experience leading through change and adoption of new processes.
• Ability to prioritize across multiple locations and exercise independent judgment.
• Experience with facilities, staffing, or compliance.
• Strong communication and problem-solving skills, including handling client escalations.
• Ability to interpret data, identify trends, and translate insights into action.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices.
• Evaluate execution quality and client impact across locations to reinforce strengths.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching informed by observed behaviors and results to strengthen execution.
• Identify patterns across offices and develop bench strength and talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations, staffing, scheduling, and compliance across offices.

Skills

Team leadership

Customer experience

Coaching

Operational excellence

Data interpretation

Communication

Change management

Travel readiness

Education

Bachelor's degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering a consistent, high-quality client experience across locations. You'll coach Tax Professionals and Client Service Professionals, set expectations, monitor performance, and ensure office readiness—staffing, facilities, and compliance—while driving revenue and client satisfaction.

This hands-on leader role balances strategic oversight with in-office presence, requiring travel between