Regional Experience Leader — 4–6 Offices

H&R Block, Inc.; East Kittanning (PA); On-site; USD 80,000 - 110,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices and deliver a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals while balancing strategic oversight with in-office presence.

You will own office readiness, staffing, facilities, compliance, and daily operations, driving revenue, growth, and performance across the portfolio with frequent travel between offices.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Experience driving business and financial results while managing day-to-day operations across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices.
• Evaluate execution quality and client impact across locations to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals, coaching for consistent performance.
• Oversee staffing, facilities, compliance, and day-to-day operations across offices.
• Monitor performance metrics and drive improvements in results and client acquisition.

Skills

Leadership

Client-centric mindset

Communication

Problem-solving

Data interpretation

Travel readiness

Change management

Decision making

Education

Bachelor’s degree

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices and deliver a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals while balancing strategic oversight with in-office presence.

You will own office readiness, staffing, facilities, compliance, and daily operations, driving revenue, growth, and performance across the portfolio with frequent travel between offices.