Regional Experience Leader - 4-6 Offices

H&R Block; Fort Myers (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block is seeking an Area Experience Leader to supervise a portfolio of 4–6 retail offices. You will align staffing, training, and processes to deliver a consistently excellent client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, set performance expectations, and translate data insights into actions that improve client outcomes and business results. This is a hands-on, multi-office leadership role requiring frequent travel.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment.
• Strong client-centric mindset with experience delivering consultative client experience.
• Ability to travel frequently across assigned offices to maintain in-person presence.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations and coaching to performance.
• Provide coaching informed by observed behaviors, client interactions, and performance outcomes to strengthen team execution.
• Own revenue, growth, and operational performance across assigned offices.

Skills

Leadership

Coaching

Client experience

Communication

Data interpretation

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking an Area Experience Leader to supervise a portfolio of 4–6 retail offices. You will align staffing, training, and processes to deliver a consistently excellent client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, set performance expectations, and translate data insights into actions that improve client outcomes and business results. This is a hands-on, multi-office leadership role requiring frequent travel.