Regional Experience Leader - 4-6 Offices

H&R Block; Lumberton (TX); On-site; USD 75,000 - 105,000; Full time

Job summary

H&R Block seeks an Area Experience Leader to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high‑quality client experience across every location. You’ll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance with a welcoming, confident demeanor.

As a hands‑on leader, you’ll balance strategic oversight with in‑office presence, manage staffing, facilities, compliance, and day‑to‑day operations,

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years leading teams in a multi-unit environment with performance accountability.
• Strong client-centric mindset and ability to deliver consultative service.

Responsibilities

• Lead 4–6 offices with consistent client experience and operational discipline.
• Coach Tax Professionals and Client Service Professionals to improve performance.
• Set clear expectations, monitor execution, and drive results across locations.
• Identify patterns across offices and develop bench strength and talent.

Skills

Team leadership

Multi-unit supervision

Client experience

Operational excellence

Staff development

Education

Bachelor's degree in related field

Tools

Workforce management software

Staff scheduling software

Job description

H&R Block seeks an Area Experience Leader to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high‑quality client experience across every location. You’ll lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance with a welcoming, confident demeanor.

As a hands‑on leader, you’ll balance strategic oversight with in‑office presence, manage staffing, facilities, compliance, and day‑to‑day operations,