Regional Experience Leader, 4–6 Offices

H&R Block, Inc.; Bardstown (KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4–6 offices, ensuring a consistent, high-quality client experience. You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance in a welcoming environment.

This role combines strategic oversight with hands-on leadership across multiple locations. You’ll own office readiness, staffing, compliance, and day-to-day operations while driving revenue, growth, and

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years leading teams in multi-unit retail, service, or operations with performance accountability.
• Strong client-centric mindset with consultative client experience.
• Proven leadership to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing day-to-day operations across locations.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices with discipline and consistency.
• Evaluate execution quality and client impact across locations to reinforce strengths and address gaps.
• Lead adoption of new client experience processes and tools with client-centric leadership in-office.
• Coach Tax Professionals and Client Service Professionals to improve performance.
• Identify patterns across offices, address performance gaps, and develop bench strength.

Skills

Leadership

Coaching

Team management

Client-centric mindset

Data interpretation

Education

Bachelor's degree in related field

Job description

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4–6 offices, ensuring a consistent, high-quality client experience. You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance in a welcoming environment.

This role combines strategic oversight with hands-on leadership across multiple locations. You’ll own office readiness, staffing, compliance, and day-to-day operations while driving revenue, growth, and