Regional Experience Leader: 4–6 Office Portfolio

H&R Block; Grand Haven (MI); On-site; USD 95,000 - 130,000; Full time

Job summary

H&R Block in the United States seeks an experienced Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 offices. You will set expectations for consultative service, operational execution, and business results while coaching Tax Professionals and Client Service Professionals to deliver a welcoming client experience.

You will balance strategic oversight with hands-on leadership, ensuring office readiness, staffing, facilities, compliance, and day-to-day operations across

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit environments with outcomes responsibility.
• Strong client-centric mindset and consultative service delivery.
• Experience driving business and financial results across multiple locations.
• Change management experience and ability to adapt processes.
• Ability to interpret data, identify trends, and translate into action.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with accountability.
• Provide coaching based on observed behaviors and outcomes.
• Identify patterns, address performance gaps, and develop talent bench.
• Own revenue, growth, and operations across offices.
• Monitor performance metrics and act to improve results.
• Ensure daily operations, staffing, scheduling, and compliance.

Skills

Leadership

Client-centric mindset

Communication

Problem solving

Data interpretation

Change management

Decision making

Facilities management

Staffing

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block in the United States seeks an experienced Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 offices. You will set expectations for consultative service, operational execution, and business results while coaching Tax Professionals and Client Service Professionals to deliver a welcoming client experience.

You will balance strategic oversight with hands-on leadership, ensuring office readiness, staffing, facilities, compliance, and day-to-day operations across