Regional Experience Leader, 4-6 Office Portfolio

H&R Block; Gardena (CA); On-site; USD 70,000 - 77,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 offices and ensure a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to drive client satisfaction and business results.

As a visible, in-office leader, you’ll manage staffing, facilities, and day-to-day operations while guiding teams to anticipate client needs and

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes and ways of working.
• Ability to exercise independent judgment and prioritize competing demands across multiple locations.
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance.
• Strong communication and problem-solving skills, including handling client escalations and complex issues.
• Ability to interpret data, identify trends, and translate insights into action.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices.
• Evaluate execution quality and client impact across locations and drive improvements.
• Lead adoption of new client experience processes, tools, and behaviors with client-centric leadership.
• Coach Tax Professionals and Client Service Professionals to consistent performance.
• Provide coaching based on observed behaviors, feedback, and outcomes to strengthen team execution.
• Identify patterns across offices and develop bench strength and high-potential talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and take actions to improve business results and retention.
• Ensure daily operations across offices, including staffing, scheduling, and compliance.
• Oversee facilities, equipment, supplies, recruiting, onboarding, and seasonal readiness.

Skills

Leadership

Client experience

Data interpretation

Problem solving

Communication

Education

Bachelor’s degree or equivalent

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 offices and ensure a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to drive client satisfaction and business results.

As a visible, in-office leader, you’ll manage staffing, facilities, and day-to-day operations while guiding teams to anticipate client needs and