Regional Experience Leader

H&R Block, Inc.; Lawrenceville (NJ); On-site; USD 62,000 - 73,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices in the Lawrenceville area, delivering a consistent, high-quality client experience across locations.

Set expectations for consultative service, operational execution, team performance, and business results. As a hands-on leader, you’ll coach Tax Professionals and Client Service Professionals, manage staffing and compliance, monitor metrics, and travel frequently to maintain in-person presence

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience leading teams in a multi-unit environment.
• Strong client-centric mindset.
• Ability to coach, develop, and hold teams accountable.
• Experience managing operations and staffing across multiple locations.
• Willingness to travel frequently.

Responsibilities

• Oversee 4–6 assigned offices, ensuring consistent client experience and adherence to standards.
• Evaluate execution quality and client impact across locations, driving improvements.
• Lead adoption of new client experience processes, tools, and behaviors.
• Coach Tax Professionals and Client Service Professionals to consistent performance.
• Provide real-time feedback to strengthen team execution and readiness.
• Monitor metrics, identify trends, and take actions to improve results.

Skills

Leadership

Client-focused

Communication

Data-driven

Staff development

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices in the Lawrenceville area, delivering a consistent, high-quality client experience across locations.

Set expectations for consultative service, operational execution, team performance, and business results. As a hands-on leader, you’ll coach Tax Professionals and Client Service Professionals, manage staffing and compliance, monitor metrics, and travel frequently to maintain in-person presence