Regional Experience Leader

H&R Block, Inc.; New Jersey; On-site; USD 65,000 - 77,000; Full time

Job summary

H&R Block in the United States is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistently high-quality client experience across locations by setting clear expectations for service, operations, and team performance.

You’ll coach Tax Professionals and Client Service Professionals, blending hands-on leadership with strategic oversight to drive client satisfaction, business results, and a confident, welcoming experience in every office.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead and coach Tax Professionals and Client Service Professionals.
• Provide coaching based on observed behaviors and performance outcomes.
• Identify patterns, address gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results.
• Ensure daily operations, staffing, compliance, and service delivery.
• Prepare offices for seasonal demand and staffing needs.

Skills

leadership

client-centric mindset

communication

problem solving

data interpretation

Education

Bachelor’s degree

Job description

H&R Block in the United States is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistently high-quality client experience across locations by setting clear expectations for service, operations, and team performance.

You’ll coach Tax Professionals and Client Service Professionals, blending hands-on leadership with strategic oversight to drive client satisfaction, business results, and a confident, welcoming experience in every office.