Regional Experience Leader

H&R Block; Jamestown (NY); On-site; USD 62,000 - 67,000; Full time

Job summary

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and deliver a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, set expectations for service and results, and balance strategic oversight with hands-on leadership to boost performance.

Day-to-day duties include staffing, facilities, compliance, scheduling, and revenue growth across offices.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit environment with accountability for performance outcomes.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Coach and develop Tax Professionals and Client Service Professionals.
• Lead staffing, facilities, compliance, scheduling, and day-to-day operations across offices.
• Own revenue, growth, and business outcomes across assigned offices.
• Monitor performance and implement actions to improve client acquisition and retention.

Skills

Client-centric leadership

Coaching

Multi-location operations

People management

Data-driven decisions

Communication

Change management

Strategic oversight

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and deliver a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, set expectations for service and results, and balance strategic oversight with hands-on leadership to boost performance.

Day-to-day duties include staffing, facilities, compliance, scheduling, and revenue growth across offices.