Regional Escrow Operations Lead

Anywhere Real Estate; Bedford (NH); Remote; USD 90,000 - 130,000; Full time

Job summary

Anywhere Real Estate seeks a Regional Operations Support Manager to optimize escrow processes across brands and states, driving efficiency and standardized workflows. The role partners with NOC and leadership to improve service and profitability, guiding regional teams in risk mitigation and technology adoption.

The position emphasizes cross-functional collaboration, data-driven improvements, and staff training, with travel as needed to support regional escrow operations.

Qualifications

• 5+ years in title and escrow operations with multi-state oversight.
• Proven expertise in operational support, process optimization, and risk mitigation.
• Strong leadership and team development skills in a support capacity.
• Experience in sales strategy and CRM utilization is a plus.
• Proficiency in operational tools, reporting platforms, and project management systems.
• Ability to travel regionally as needed.

Responsibilities

• Analyze, refine, and standardize operational processes to increase efficiency and productivity for escrow assistants and closers in customer-facing roles.
• Collaborate with the National Operations Center (NOC) to develop and integrate standardized workflows between NOC and branches.
• Monitor and analyze operational KPIs to identify trends, drive performance, and implement improvements.
• Provide guidance, training, and support to regional escrow support departments, ensuring high team performance and job satisfaction.
• Support escrow teams in the identification, resolution, and prevention of title claims.
• Implement proactive risk management strategies and ensure regulatory compliance in partnership with legal and underwriting teams.
• Design and execute regional initiatives to enhance efficiency, profitability, and customer experience for escrow operations.
• Pilot innovative programs using a test-and-learn approach, iterating based on data and feedback.
• Work closely with cross-functional teams, including sales, customer service, finance, compliance, and technology, to integrate process improvements and enhance customer satisfaction.
• Act as a resource and escalation point for regional leaders and branch teams.
• Champion adoption and integration of technology platforms to streamline escrow operations and improve customer experience.
• Support IT in developing or improving technology platforms used to close transactions.
• Evaluate and implement new technologies, including BOTs, AI tools, workflow dashboards, and reporting systems, to improve efficiency and accuracy.
• Utilize data analytics to uncover trends, track KPIs, and inform strategic initiatives.
• Develop comprehensive training programs to ensure staff proficiency in optimized processes.
• Maintain thorough documentation of operational procedures and updates.
• Foster a culture of teamwork, customer service, and continuous improvement.

Skills

Operations leadership

Process optimization

Team development

CRM utilization

Data analysis

Travel readiness

Analytics

Tools

CRM platforms

Reporting tools

Project management software

Job description

Anywhere Real Estate seeks a Regional Operations Support Manager to optimize escrow processes across brands and states, driving efficiency and standardized workflows. The role partners with NOC and leadership to improve service and profitability, guiding regional teams in risk mitigation and technology adoption.

The position emphasizes cross-functional collaboration, data-driven improvements, and staff training, with travel as needed to support regional escrow operations.