Regional Energy Customer Experience Manager

Entergy; Marion (AR); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Entergy Arkansas, LLC is seeking a Customer Service Manager I-II to lead customer relationships across Blytheville, Marion, and nearby areas. You will own the customer experience, resolve issues, and identify growth opportunities while coordinating with operations and engineering teams.

This hybrid role requires strong communication and leadership in a regulated energy environment. The position emphasizes managing relationships with government and business customers, local communities, and

Qualifications

• Requires college degree or equivalent technical work experience; engineering or technical degree preferred.
• CSM I: Bachelor's + 1+ years in customer service/engineering/operations or 5+ if no degree.
• CSM II: Bachelor's + 3+ years in customer service/engineering/operations or 7+ if no degree.

Responsibilities

• Actively manage site visits with a portfolio of managed account customers and build relationships with key contacts.
• Provide technical advice on energy issues (rates, energy management, power quality, reliability).
• Promote and sell products and services to support Entergy’s growth and sustainability goals.
• Develop relationships with political and community leaders and local businesses in the region.
• Manage municipal franchises, community development, and local economic development plans.
• Resolve escalated customer issues with the care center, media, and other teams.
• Oversee external communications, media response, and storm-related communications.
• Coordinate between operations and engineering for seamless customer service.
• Drive outreach, manage accounts, promote products, and achieve high customer satisfaction.

Skills

Relationship building

Communication

Presentation skills

Media experience

Public speaking

Self-starter

Project management

Organizational agility

Operations knowledge

Regulatory knowledge

Company policy understanding

Education

Bachelor's degree or equivalent

Job description

Entergy Arkansas, LLC is seeking a Customer Service Manager I-II to lead customer relationships across Blytheville, Marion, and nearby areas. You will own the customer experience, resolve issues, and identify growth opportunities while coordinating with operations and engineering teams.

This hybrid role requires strong communication and leadership in a regulated energy environment. The position emphasizes managing relationships with government and business customers, local communities, and