Customer Service Manager I-II

Entergy; Marion (AR); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Entergy Arkansas, LLC is seeking a Customer Service Manager I-II to lead customer relationships across Blytheville, Marion, and nearby areas. You will own the customer experience, resolve issues, and identify growth opportunities while coordinating with operations and engineering teams.

This hybrid role requires strong communication and leadership in a regulated energy environment. The position emphasizes managing relationships with government and business customers, local communities, and

Qualifications

• Requires college degree or equivalent technical work experience; engineering or technical degree preferred.
• CSM I: Bachelor's + 1+ years in customer service/engineering/operations or 5+ if no degree.
• CSM II: Bachelor's + 3+ years in customer service/engineering/operations or 7+ if no degree.

Responsibilities

• Actively manage site visits with a portfolio of managed account customers and build relationships with key contacts.
• Provide technical advice on energy issues (rates, energy management, power quality, reliability).
• Promote and sell products and services to support Entergy’s growth and sustainability goals.
• Develop relationships with political and community leaders and local businesses in the region.
• Manage municipal franchises, community development, and local economic development plans.
• Resolve escalated customer issues with the care center, media, and other teams.
• Oversee external communications, media response, and storm-related communications.
• Coordinate between operations and engineering for seamless customer service.
• Drive outreach, manage accounts, promote products, and achieve high customer satisfaction.

Skills

Relationship building

Communication

Presentation skills

Media experience

Public speaking

Self-starter

Project management

Organizational agility

Operations knowledge

Regulatory knowledge

Company policy understanding

Education

Bachelor's degree or equivalent

Job description

Work Place Flexibility:

Hybrid

Legal Entity:

Entergy Arkansas, LLC

This position will be filled as a Customer Service Manager I-II depending on relevant experience.

Job Summary/Purpose

Responsible for establishing, maintaining, and fostering relationships with all customers within the assigned territory including local governmental and community stakeholders, business customers, and C&I Middle Market customers. Responsibilities include owning the customer experience, resolving issues and complaints, driving up customer satisfaction, and identifying growth opportunities. This position is responsible for customers in Blytheville, Marion, and the surrounding areas.

Job Duties/Responsibilities

• Actively manage and perform regular site visits with a portfolio of assigned managed account customers and build relationships with key contacts.
• Provide technical advice and information to customers on energy related issues (rates, energy management, power quality, power reliability, electro technologies, etc.).
• Promote and sell products and services to support Entergy’s growth goals and to meet customer sustainability objectives.
• Develop and maintain targeted relationships with political and key community constituents, influential civic associations, and small business leaders in the region.
• Manage municipal franchises within the assigned region including community development, local area economic development & strategic marketing plans.
• Resolve escalated customer issues from the Arkansas Public Service Commission, executive complaints, phone center, media, etc. working with customer service support group.
• Responsible for media response, communications, and other public facing communications within the assigned region.
• Responsible for external facing storm communications and emergency response.
• Provide leadership and coordination between operations and engineering departments to provide seamless service to customers and external constituents.
• Responsible for strategic outreach, managing a portfolio of managed accounts, community development, promoting company products and services, managing local media, issue resolution, and driving exceptional customer satisfaction.

Minimum Requirements

Minimum education required of the position

Requires a college or university degree in related field or the equivalent technical work experience. Engineering or technical degree preferred.

Minimum Experience Required Of The Position

CSM I - Bachelor's degree and minimum 1+ years of experience in customer service, engineering, or operations OR in lieu of degree minimum 5+ years of experience in customer service, engineering, or operations is required.

CSM II - Bachelor's degree and minimum 3+ years of experience in customer service, engineering, or operations OR in lieu of degree minimum 7+ years of experience in customer service, engineering, or operations is required.

Required

Minimum knowledge, skills and abilities required of the position Excellent relationship building, communication, and presentation skills, with media & public speaking experience; Self-starter, with strong project management ability; Strong organizational agility with the ability to delegate work and maintain focus on external role for the region; Must possess a strong understanding of operations, service requirements, regulatory regulations, company policies; Requires after hours & weekend availability during normal operations and extended support during storm events.

Any Certificates, Licenses, Etc. Required For The Position

None

Primary Location:

Arkansas - Marion Arkansas : Blytheville || Arkansas : Marion

Job Function: Corporate

FLSA Status: [[customString3]]

Relocation Option: No Relocation Offered

Union description/code: [[customString5]]

Number of Openings: 1

Req ID: 124536

Travel Percentage: Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets.

EEO Statement:

The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:

Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process. Employee Services will contact you regarding your request.

Additional Responsibilities:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement:

The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [e-mail] to schedule a time to review the affirmative action plan during regular office hours.

Working Conditions

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.