Regional Energy Customer Experience Manager

Entergy Corporation; Little Rock (AR); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Entergy Corporation is seeking a Customer Service Manager II to oversee customer relationships across Little Rock and surroundings, including major industrial accounts. The role requires coordinating with operations and engineering, delivering technical guidance, and promoting energy solutions.

The position offers hybrid work flexibility, involves regional travel up to 25%, and demands strong leadership, communication, and stakeholder management skills for exceptional customer service outcomes.

Qualifications

• Bachelor's degree or equivalent in related field; engineering/technical degree preferred.
• 3+ years of experience in customer service, engineering, or operations, or 7+ years without degree.
• Excellent relationship-building, communication, and presentation skills; media/public speaking experience; ability to manage projects and stay organized.

Responsibilities

• Actively manage site visits with assigned customers and build relationships with key contacts.
• Provide technical advice on energy-related issues (rates, energy management, power quality, reliability).
• Promote and sell products and services to support Entergy’s growth and sustainability goals.
• Develop relationships with political and community leaders in the region.
• Coordinate between operations and engineering to ensure seamless service.
• Handle media communications and external stakeholder engagement.

Skills

Relationship building

Communication

Presentation skills

Media/public speaking

Project management

Organizational agility

Education

Bachelor's degree or equivalent

Engineering/technical degree preferred

Job description

Entergy Corporation is seeking a Customer Service Manager II to oversee customer relationships across Little Rock and surroundings, including major industrial accounts. The role requires coordinating with operations and engineering, delivering technical guidance, and promoting energy solutions.

The position offers hybrid work flexibility, involves regional travel up to 25%, and demands strong leadership, communication, and stakeholder management skills for exceptional customer service outcomes.