Regional Employee Experience Specialist

Commander, Navy Installations Command; Keyport (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

Commander, Navy Installations Command is seeking a Regional Training & Performance Improvement Specialist to oversee the Employee Experience Program (EEP) across a region, supervising a team of Employee Experience Specialists.

The role plans, creates, and implements a performance improvement workforce learning program for all FFR personnel and acts as the command representative for Academic Partnerships, Student Internships, and Educational/Community Outreach.

Qualifications

• Four-year bachelor’s degree in related field (e.g., Organizational Leadership, Communication) or equivalent experience with 2 years specialized subject-matter experience in performance/service improvement.

Responsibilities

• Oversee region Employee Experience Program (EEP) and supervise a team of Employee Experience Specialists.
• Plan, create, and implement a performance improvement workforce learning program for all FFR personnel.
• Serve as the designated command representative for Academic Partnerships, Student Internships, and Educational/Community Outreach.
• Demonstrate Star Service concepts and strategies; motivate and influence leaders and managers.
• Plan and facilitate meetings, team-building sessions, and group discussions.

Skills

Star Service concepts

Problem solving

Leadership influence

Team building

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Adobe Connect

Qualitrix

Microsoft Office

Word

Excel

PowerPoint

Outlook

Forms

Power BI

Job description

Serving as the principal Regional Training & Performance Improvement Specialist, the incumbent exercises overall managerial oversight of the region Employee Experience Program (EEP), supervising a team of Employee Experience Specialists. Provides, plans, creates, & implements a performance improvement workforce learning program for all FFR personnel. The incumbent serves as the designated command representative for Academic Partnerships, Student Internships, and Educational/Community Outreach.

Four-year bachelor's degree in related field (I.e., Organizational Leadership, Communication) OR equivalent experience plus 2 years specialized subject matter experience directly related to performance and/or service improvement such as customer service/relations, performance management, team building, process improvement, organizational behavior, or change management. Knowledge of Fleet and Family Readiness organization and mission is highly desired. It is highly desirable the incumbent have a broad knowledge of key Navy FFR/(N9) activity regulations, policies, principles, procedures and methods in order to effectively develop and maintain workforce development programs and activities, Ability to interpret instructions, directives and correspondence to apply them to specific situations, and be able to identify and analyze problems and select solutions and alternatives. Skilled in oral personal and interpersonal communication and possess superior written communication skills with the ability to make presentations in order to effectively implement professional development programs; and to deal amicably with others in the organization.

Must demonstrate personal and interpersonal skills to:

• Model Star Service concepts and strategies.
• Solve problems creatively and initiate solutions.
• Motivate and influence positional leaders and managers.
• Build organizational teams - Formulate opinions and articulate information.
• Communicate effectively face-to-face, in writing and with remote team members.?????
• Plan and facilitate meetings, team building and brainstorming sessions, and group discussions.

Manage and prioritize time and work. Facilitate team behavior. Advanced level computer knowledge and skill to be capable of instructing employees in the usage of designated training platforms such as Adobe Connect, Qualitrix and Microsoft Office Programs (e.g., Word, Advanced Excel, Power Point, Outlook, Forms, Power BI). Knowledge of workforce educational concepts, methods and techniques. Comprehensive understanding of improving human and organizational performance as well as customer service behaviors.