Regional District Manager — Lead Operations & Growth

Wingstop; Napa (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Wingstop is seeking a District Manager in California to oversee multiple restaurants, lead staff, and support the General Manager in achieving company objectives. You will ensure compliance with local, state, and federal regulations, OSHA guidelines, and maintain high standards of food quality, service, and sanitation.

The role focuses on directing operations, attaining sales and profit goals, and delivering a top guest experience across the region.

Qualifications

• Guest service mentality and a genuine desire to serve customers.
• Calm, tactful demeanor with difficult situations.
• Able to manage multiple projects and timelines with a sense of urgency and follow through.

Responsibilities

• Run operations with General Managers; lead and maintain a professional demeanor and help crew meet standards for quality customer service.
• Provide counsel and assistance to ensure managers establish business plans to keep restaurants profitable.
• Ensure profitability by following guidelines for sales growth, pricing and wages.
• Train staff and oversee personal development; coaching on discipline and staffing.
• Coach store managers on progressive discipline and development opportunities in trainings.
• Maintain cleanliness, sanitation, safety and staffing standards.
• Continuously evaluate performance and recruit restaurant staff candidates.
• Ensure COGS variance stays under 2% from theory to actual.
• Ensure labor standards are met and scheduling aligns with planned labor variance.
• Familiar with Aloha and NBO systems.
• Perform other duties as assigned by the Director of Operations.

Skills

Guest service

Calm demeanor

Multitasking

Organized

Curiosity

Outgoing personality

Work ethic

Restaurant experience

Attendance

Driver's license

Tools

Aloha POS

NBO

Job description

The District Manager provides leadership, oversees the staff, and assistance to General Manager in order to achieve short and long-term company objectives. This position is critical to Wingstop Restaurants; the District Manager has to ensure all the restaurants in their region comply with local, state and federal regulations and OSHA guidelines. The District Manager contributes to the success of Wingstop through the direction and control of restaurant operations to ensure a positive guest experience and company profitability, direct the operation of the restaurant, attain sales and profit objectives, maintain the highest standards of food quality, service, cleanliness, safety and sanitation by directing and supervising managers and team members.

Physical Requirements::

• Standing/Walking: Remaining on one’s feet in an upright position at a workstation or moving about in a work area.
• Carrying: Moving an object usually by holding it in hands or arms, or on shoulders.
• Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs
• Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force.
• Stooping; Bending body downward and forward by bending spine at waist.
• Bending: Bending knees to come to rest on knees or knee.
• Reaching; Extending hands or arms in any direction.
• Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands.
• Bending/Twisting; Continual intermittent twisting of the spine.
• Talking; Expressing or exchanging ideas by means of the spoken work.
• Hearing; Receiving detailed information through oral communication.
• Vision; Clarity of vision at near or far distances.
• Computer usage or other special equipment operated.

Essential Skills::

• Guest service mentality; has a genuine desire to serve the customer
• Maintains a calm, tactful demeanor when dealing with difficult situations
• Manages multiple projects and timelines with a sense of urgency and follow through
• Well organized and detail oriented
• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
• Has an outgoing personality
• Strong work ethic
• Has restaurant industry experience
• Maintains regular and predictable attendance
• Must have a valid U.S. Driver’s license
• Must be 18+ years old
• Other duties as assigned

Team Focus::

• Brings problems to the attention of the supervisor; is willing to ask for help.
• Identifies and introduces new ideas and solutions to create efficiency in the operation.
• Represents the brand and department in a professional and polished manner at all times.

Essential Duties and Responsibilities::

• Partners with General Managers and staff to run an excellent operation, showing leadership, be a team player, maintain a professional demeanor and help crew members meet the standards for quality customer service
• Provide the necessary counsel and assistance to ensure managers’ establish business plans to help keep restaurants profitable
• Ensure the company is making a profit by following guidelines for sales growth, food prices and employee wages
• Responsible for undergoing further training as well as training the staff. Training covers not just the scope of the restaurant's operations but also personal development
• Coaches store managers how to handle progressive discipline, termination issues and employee development opportunities in both one on one and group training sessions
• Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained
• Continually evaluate and react to performance issues and actively recruit restaurant staff candidates
• Ensures that all restaurants maintain a Theoretical to Actual COGS variance of less than 2%
• Ensures that labor standards are followed in all restaurants and scheduled to actual labor stays within 2% variance
• Familiar with Aloha and NBO
• Any other responsibilities as assigned by the Director of Operations

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's a flavor that defines us and has made Wingstop one of the fastest-growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.