Regional Dispatcher - Toll Road Regional Dispatch Center (#2 Vacancies)

Indiana State Police (IN); Bristol (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Indiana State Police seeks qualified individuals to join the Dispatch Center as professional staff responsible for receiving, recording, and accurately dispatching information to patrols, other agencies and support services using CAD, RMS, AVL and GIS.

On-the-job training is provided for qualified and energetic candidates. The role includes state-wide coordination, EMS self-help, and strict adherence to privacy and handling of sensitive information.

Qualifications

• Must be a high school graduate or possess the equivalent GED.
• Must successfully complete Department typing test.
• Must take a Department approved Dispatch Simulation test.
• EMT certification preferred.
• Must become certified, and maintain certification, as a TDD/TTY operator.
• Must become certified, or provide proof of certification, in CPR and Emergency Medical Dispatch.
• Must have ability to maintain confidentiality.
• Must have ability to communicate effectively, both verbally and in writing.
• Must be able to pass a background investigation.
• Must maintain concentration on numerous tasks in a busy and noisy environment with a 24/7 rotating schedule.

Responsibilities

• Receive, collate, record, disseminate, and dispatch information using CAD/RMS/AVL/GIS systems.
• Provide dispatch support to Regional Dispatch Centers state-wide as needed.
• Coordinate emergency and non-emergency traffic with Department personnel and public safety agencies.
• Provide EMS self-help to citizens while EMS units are en route.
• Process and dispatch IDACS, NLETS, and NCIC information per state and federal guidelines.

Skills

Typing speed

Multitasking

Effective communication

Confidentiality

Background check

Education

High school diploma or GED

Job description

To serve as a professional staff employee of the Indiana State Police whose primary responsibility is to receive, collate, record, disseminate, and accurately dispatch information to Department police personnel, other law enforcement agencies, and other support services through the use of a Computer Aided Dispatch (CAD) system, Records Management System (RMS), Automatic Vehicle Locator (AVL), Geographic Information System (GIS) and other Regional Dispatch Center resources.

On-the-job training provided for qualified and energetic individuals

To provide dispatch support to other Regional Dispatch Centers state-wide on an as needed basis, in response to natural disasters, inclement weather, or other operational needs. To coordinate emergency and non-emergency traffic with Department personnel and other public safety agencies. To provide emergency medical self-help to citizens while EMS units are en route. To process, analyze and dispatch Indiana Data and Communications System (IDACS), National Law Enforcement Telecommunications System (NLETS) and National Crime Information Center (NCIC) information to meet state and federal guidelines, utilizing their precise formats.

• Must be a high school graduate or possess the equivalent GED.
• Must successfully complete Department typing test.
• Must take a Department approved Dispatch Simulation test.
• On the job training provided for qualified and energetic individuals.
• Emergency Medical Technician (EMT) certification preferred.
• Must become certified, and maintain certification, as a TDD/TTY operator.
• Must become certified, or provide proof of certification, in CPR and Emergency Medical Dispatch.
• Must have ability to maintain confidentiality.
• Must have ability to communicate effectively, both verbally and in writing.

Must be able to successfully pass a background investigation.

Must be able to maintain concentration on numerous tasks in a busy and noisy environment. Must be able to remain calm in emergency situations. The Dispatch Center runs on a continuous 24 hours per day, 7 days per week cycle. Must be able to work multiple or rotating shifts, requiring weekends and/or holidays.