Regional Dispatcher - Fort Wayne Regional Dispatch Center (#2 Vacancies)

Indiana State Police (IN); Fort Wayne (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Indiana State Police is seeking qualified individuals for professional staff roles in the Dispatch Center. The position involves receiving and dispatching information to police personnel and partner agencies using CAD, RMS, AVL, GIS, and related systems. On-the-job training is provided for energetic applicants.

The role requires passing a typing test and a Dispatch Simulation test, with EMT preferred, plus certification as a TDD/TTY operator and CPR/EMD credentials. Background checks apply.

Qualifications

• Must be a high school graduate or possess the equivalent GED.
• Must successfully complete Department typing test.
• Must take a Department approved Dispatch Simulation test.
• On the job training provided for qualified and energetic individuals.
• Emergency Medical Technician (EMT) certification preferred.
• Must become certified, and maintain certification, as a TDD/TTY operator.
• Must become certified, or provide proof of certification, in CPR and Emergency Medical Dispatch.
• Must have ability to maintain confidentiality.
• Must have ability to communicate effectively, both verbally and in writing.
• Must be able to successfully pass a background investigation.
• Must be able to maintain concentration on numerous tasks in a busy and noisy environment.
• Must be able to remain calm in emergency situations.
• The Dispatch Center runs on a continuous 24 hours per day, 7 days per week cycle.
• Must be able to work multiple or rotating shifts, requiring weekends and/or holidays.

Responsibilities

• Receive, collate, record, disseminate, and accurately dispatch information to Department police personnel, other law enforcement agencies, and support services through CAD, RMS, AVL, GIS, and related resources.
• Provide dispatch support to Regional Dispatch Centers state-wide on an as-needed basis during disasters or operational needs.
• Coordinate emergency and non-emergency traffic with Department personnel and other public safety agencies.
• Provide emergency medical self-help to citizens while EMS units are en route.
• Process, analyze, and dispatch IDACS, NLETS, and NCIC information to meet state and federal guidelines.

Job description

To serve as a professional staff employee of the Indiana State Police whose primary responsibility is to receive, collate, record, disseminate, and accurately dispatch information to Department police personnel, other law enforcement agencies, and other support services through the use of a Computer Aided Dispatch (CAD) system, Records Management System (RMS), Automatic Vehicle Locator (AVL), Geographic Information System (GIS) and other Regional Dispatch Center resources.

On-the-job training provided for qualified and energetic individuals

To provide dispatch support to other Regional Dispatch Centers state-wide on an as needed basis, in response to natural disasters, inclement weather, or other operational needs. To coordinate emergency and non-emergency traffic with Department personnel and other public safety agencies. To provide emergency medical self-help to citizens while EMS units are en route. To process, analyze and dispatch Indiana Data and Communications System (IDACS), National Law Enforcement Telecommunications System (NLETS) and National Crime Information Center (NCIC) information to meet state and federal guidelines, utilizing their precise formats.

• Must be a high school graduate or possess the equivalent GED.
• Must successfully complete Department typing test.
• Must take a Department approved Dispatch Simulation test.
• On the job training provided for qualified and energetic individuals.
• Emergency Medical Technician (EMT) certification preferred.
• Must become certified, and maintain certification, as a TDD/TTY operator.
• Must become certified, or provide proof of certification, in CPR and Emergency Medical Dispatch.
• Must have ability to maintain confidentiality.
• Must have ability to communicate effectively, both verbally and in writing.

Must be able to successfully pass a background investigation.

Must be able to maintain concentration on numerous tasks in a busy and noisy environment. Must be able to remain calm in emergency situations. The Dispatch Center runs on a continuous 24 hours per day, 7 days per week cycle. Must be able to work multiple or rotating shifts, requiring weekends and/or holidays.