Regional Dispatcher - Fort Wayne Regional Dispatch Center (#2 Vacancies)

Indiana State Police; Fort Wayne (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Indiana State Police dispatch specialists are needed to receive, collate, record, and accurately disseminate information to police personnel and other agencies through CAD, RMS, AVL, GIS, and related systems.

On-the-job training is provided for qualified individuals. You will support regional centers statewide, coordinate emergency and non-emergency traffic, and assist citizens in medical emergencies while EMS units are en route.

Qualifications

• High school diploma or GED required.
• Must successfully complete Department typing test.
• Must pass Dispatch Simulation test.
• On-the-job training provided for qualified individuals.
• EMT certification preferred.
• Must become certified as a TDD/TTY operator and maintain it.
• Must be CPR and Emergency Medical Dispatch certified.
• Must maintain confidentiality.
• Must communicate effectively, verbally and in writing.
• Must pass a background investigation.
• Must concentrate in a busy, noisy environment and handle rotating shifts including weekends/holidays.

Responsibilities

• Receive, collate, record, disseminate information to Department personnel and other agencies via CAD/RMS/AVL/GIS.
• Provide dispatch support to Regional Dispatch Centers statewide as needed for emergencies or disasters.
• Coordinate emergency and non-emergency traffic with Department personnel and public safety agencies.
• Provide EMS self-help guidance to citizens while EMS units are en route.
• Process and dispatch IDACS, NLETS, and NCIC information to meet state and federal guidelines.

Skills

Communication skills

Confidentiality

Background investigation clearance

Education

High school diploma or GED

EMT certification preferred

TDD/TTY operator certification

CPR certification

Job description

To serve as a professional staff employee of the Indiana State Police whose primary responsibility is to receive, collate, record, disseminate, and accurately dispatch information to Department police personnel, other law enforcement agencies, and other support services through the use of a Computer Aided Dispatch (CAD) system, Records Management System (RMS), Automatic Vehicle Locator (AVL), Geographic Information System (GIS) and other Regional Dispatch Center resources.

On-the-job training provided for qualified and energetic individuals

To provide dispatch support to other Regional Dispatch Centers state-wide on an as needed basis, in response to natural disasters, inclement weather, or other operational needs. To coordinate emergency and non-emergency traffic with Department personnel and other public safety agencies. To provide emergency medical self-help to citizens while EMS units are en route. To process, analyze and dispatch Indiana Data and Communications System (IDACS), National Law Enforcement Telecommunications System (NLETS) and National Crime Information Center (NCIC) information to meet state and federal guidelines, utilizing their precise formats.

• Must be a high school graduate or possess the equivalent GED.
• Must successfully complete Department typing test.
• Must take a Department approved Dispatch Simulation test.
• On the job training provided for qualified and energetic individuals.
• Emergency Medical Technician (EMT) certification preferred.
• Must become certified, and maintain certification, as a TDD/TTY operator.
• Must become certified, or provide proof of certification, in CPR and Emergency Medical Dispatch.
• Must have ability to maintain confidentiality.
• Must have ability to communicate effectively, both verbally and in writing.

Must be able to successfully pass a background investigation.

Must be able to maintain concentration on numerous tasks in a busy and noisy environment. Must be able to remain calm in emergency situations. The Dispatch Center runs on a continuous 24 hours per day, 7 days per week cycle. Must be able to work multiple or rotating shifts, requiring weekends and/or holidays.