Regional Dispatcher - Evansville Regional Dispatch Center

Indiana State Police; Evansville (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Indiana State Police seeks qualified applicants for a Regional Dispatch Center role. Primary duties include receiving, collating, recording, and dispatching information to police personnel and partner agencies using CAD, RMS, AVL, GIS, and related resources.

The position requires high school diploma or GED; typing and dispatch simulation tests; EMT preferred; and CPR/EMD certifications. Training starts in Bloomington, with eventual work in Evansville after the facility opens.

Qualifications

• High school diploma or GED is required.
• Must pass department typing test.
• Must pass dispatch simulation test.
• EMT certification preferred.
• Must become certified as a TDD/TTY operator.
• Must have CPR and Emergency Medical Dispatch certification.
• Must maintain confidentiality.
• Must communicate effectively in writing and speech.
• Must pass a background investigation.
• Submit high school transcripts or GED and any college transcripts.

Responsibilities

• Provide dispatch support statewide as needed for emergencies and operational needs.
• Coordinate emergency and non-emergency traffic with police and public safety partners.
• Process and dispatch IDACS, NLETS, and NCIC information per guidelines.
• Assist citizens with EMS information while units are en route.
• Work under a 24/7 shift schedule; training will occur in Bloomington until Evansville opens.

Skills

Communication

Calm under pressure

Education

High school diploma or GED

Tools

IDACS

NLETS

NCIC

CAD

RMS

AVL

GIS

Job description

To serve as a professional staff employee of the Indiana State Police whose primary responsibility is to receive, collate, record, disseminate, and accurately dispatch information to Department police personnel, other law enforcement agencies, and other support services through the use of a Computer Aided Dispatch (CAD) system, Records Management System (RMS), Automatic Vehicle Locator (AVL), Geographic Information System (GIS) and other Regional Dispatch Center resources.

Attention Applicants

The Regional Dispatch Center in Evansville is currently under construction and is not expected to be operational for several months. Candidates should be aware that while the position will ultimately be based in Evansville, the majority of initial training and onboarding will take place in Bloomington (1500 N. Packinghouse Road, #200 Bloomington, IN47404). Applicants must be willing and able to complete training at the Bloomington location until the Evansville facility is ready for occupancy. A department vehicle will be available for travel to and from Bloomington for required training.

To provide dispatch support to other Regional Dispatch Centers state-wide on an as needed basis, in response to natural disasters, inclement weather, or other operational needs. To coordinate emergency and non-emergency traffic with Department personnel and other public safety agencies. To provide emergency medical self-help to citizens while EMS units are en route. To process, analyze and dispatch Indiana Data and Communications System (IDACS), National Law Enforcement Telecommunications System (NLETS) and National Crime Information Center (NCIC) information to meet state and federal guidelines, utilizing their precise formats.

• Must be a high school graduate or possess the equivalent GED.


• Must successfully complete Department typing test.


• Must take a Department approved Dispatch Simulation test.


• On the job training provided for qualified and energetic individuals.


• Emergency Medical Technician (EMT) certification preferred.


• Must become certified, and maintain certification, as a TDD/TTY operator.


• Must become certified, or provide proof of certification, in CPR and Emergency Medical Dispatch.


• Must have ability to maintain confidentiality.


• Must have ability to communicate effectively, both verbally and in writing.

Must be able to successfully pass a background investigation.

All applicants are required to submit copies of high school transcript or GED certificate, any college transcripts, technical certificates and a military DD214 (if applicable).

Must be able to maintain concentration on numerous tasks in a busy and noisy environment. Must be able to remain calm in emergency situations. The Dispatch Center runs on a continuous 24 hours per day, 7 days per week cycle. Must be able to work multiple or rotating shifts, requiring weekends and/or holidays.