Protective Services Dispatcher

Columbus Regional Health; Columbus (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

Columbus Regional Health is seeking a Protective Services Dispatcher to support the Hospital Police Department. The role involves rapid dispatch, data entry, and coordinating with officers to meet security needs across the health system.

The position requires a high school diploma or GED, with 6 months of experience preferred and certifications in police/fire/EMS dispatch or IDACS/NCIC preferred. Night shifts, weekends, and holidays are included.

Qualifications

• High school diploma or GED required or equivalent experience.
• Certification in Emergency Police/Fire/EMS is preferred.
• IDACS Certification from Indiana preferred.
• NCIC Certification preferred.
• Ability to document routine reports and present information clearly.

Responsibilities

• Operate a multi-line telephone system and relay requests for services.
• Dispatch to police and protective service officers and log calls.
• Generate daily, weekly, monthly and yearly reports from dispatch data.
• Monitor alarms and video systems and maintain HIPAA-compliant communications.

Skills

Phone dispatch

Data entry

Public safety communication

HIPAA compliance

Incident reports

Education

High school diploma or GED

Job description

What you need to know about the Protective Services Dispatcher position:

• As a newly established, progressive and active Hospital Police Department, we are seeking candidates that have the desire and ability to model the 5 elements of our Hospital Police Mission Statement: Compassion, Respect, Honor, Professionalism and Dedication. Protective Services Dispatchers perform critical services that support our mission to maintain a Safe and Civil Environment for our patients, visitors and workforce. The Protective Services Dispatcher will provide timely and accurate information and data entry while facilitating professional response to security needs within the health system.
• As a Protective Services Dispatcher, you will be responsible for operating a multiple line telephone, to answer incoming requests for services and relays, request for incoming, outgoing and interoffice calls and dispatching procedures quickly and efficiently to acknowledge customer needs, and provide Public Safety Dispatch functionality by interpreting messages (radio, telephone and computer) under both routine and emergency conditions, while maintaining control of all communications, to provide dispatching of information requested in the least amount of time.
• Additionally, the position is responsible for assigning all calls to police and protective service officers, logging all calls on the dispatch computer system, generating incident reports, daily, monthly, quarterly and yearly reports from data entered on the computer system, maintaining awareness of scheduled work shifts and locations of all police and protective services officers on the job, and regularly check in with the officers in stationary guard posts as well as on patrol and while on a call.
• This position will provide support to the Columbus Regional Hospital Police and Protective Services Officers. Dispatchers will perform regularly assigned duties in support of dispatching functions of the dispatch center at Columbus Regional Hospital Police Department, as well as monitoring various alerts, alarms and video surveillance systems and communicate information in accordance with HIPAA regulations. Dispatchers are in a position as a public safety professional, with the primary assignment of performing work in the protection of life, property, and environment through emergency communications/dispatching services. This position does not provide direct patient care.
• The base hourly rate for this position is $16.73. Individual compensation is determined for this position through years of directly relevant experience and does include shift differentials and premium pay as applicable. The hourly compensation is only a portion of the total rewards package and a comprehensive benefits program is available for qualifying positions.
• This position will require you to work nights, Monday through Friday, 6:00PM -6:30AM, with a weekend and holiday rotation.

What is required for this position:

• High school diploma or general education degree (GED) or equivalent combination of education and experience required. 6 months of experience is preferred.
• Emergency Police, Fire and EMS Dispatch Certification preferred.
• Indiana Data and Communications System (IDACS) Certification from the State of Indiana preferred.
• National Crime Information Center (NCIC) Certification preferred
• Ability to document routine reports and correspondence, and effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.