Regional Director, Senior Care Provider Experience

The MedElite Group; Cabot (AR); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health

Dental

Vision

Company-Sponsored Life Insurance

401K

Paid Time Off

Commuter Benefits

Job summary

The MedElite Group is seeking an experienced Region Director in Arkansas to oversee the Provider experience and Facility/Client satisfaction. You will ensure robust support to field staff serving client facilities with direct patient care, while coordinating with medical directors and CPT knowledge to optimize care delivery.

You will lead cross-functional teams, manage escalations, and drive policies and procedures to improve operational efficiency and outcomes in the long-term care setting.

Qualifications

• Active RN or NP license.
• Bachelor's degree in Business, Sales, or a clinically related field.
• Minimum 4 years of experience in supporting staff and providers in a clinical setting, sales, and/or RN/NP in long-term care.
• Strong leadership skills with proven experience in handling employee escalations, customer service, and problem-solving.
• Strategic thinker with a passion for providing support to clinical staff and impacting outcomes for patients in a long-term care setting.
• Excellent interpersonal and communication skills with the ability to collaborate across diverse teams.
• Demonstrated knowledge of CPT

Responsibilities

• Facilitate communication regarding policy and process updates, questions related to HTR and Care Management reports.
• Work with MedElite internal teams on adjustments based on feedback from providers and regional staff to align procedures.
• Act as the facility liaison and manage new service requests.
• Act as the primary point of contact for facility providers, including Medical Directors, Specialists, and PCPs.
• Provide support for field providers regarding matters outside daily operations: documentation, coding questions, billing questions, etc.
• Conduct in-person facility site visits, including quarterly meetings with Medical Directors.
• Address provider performance and productivity based on audit results and documentation quality.
• Handle escalations from the account manager related to MedElite facilities and providers.
• Confirm facility contacts and explain the role of each contact point.
• Partner with Sales staff to support growth through presentations to prospective accounts and facility assessments

Skills

Leadership

Communication

CPT knowledge

Staff support

Education

Bachelor's degree (Business or Sales or clinical field)

Job description

The MedElite Group is seeking an experienced Region Director in Arkansas to oversee the Provider experience and Facility/Client satisfaction. You will ensure robust support to field staff serving client facilities with direct patient care, while coordinating with medical directors and CPT knowledge to optimize care delivery.

You will lead cross-functional teams, manage escalations, and drive policies and procedures to improve operational efficiency and outcomes in the long-term care setting.