Regional Director: Provider & Facility Experience

VenVisor Health; Cleveland (OH); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401k

Life insurance

Disability insurance

Paid time off

Flexible work environment

Commuter benefits

Job summary

VenVisor Health is seeking a Region Director to oversee the provider experience and facility satisfaction in the Cleveland region. You will support field staff, align operations with facilities, and act as a primary liaison for Medical Directors, Specialists, and PCPs.

You will lead issue resolution, ensure compliance, and drive growth through collaboration with Sales and internal teams. The role demanding strong leadership, clinical background, and strategic thinking.

Qualifications

• Active RN Licensure required.
• Bachelor's degree in Business, Sales, or a clinical field such as nursing.
• Minimum 4 years supporting staff and providers in clinical settings or RN experience in long-term care.
• Strong leadership, customer service and problem-solving abilities.
• Strategic thinker with ability to support clinical staff and patient outcomes.
• Excellent communication and cross-team collaboration skills.

Responsibilities

• Oversee provider experience and facility/client satisfaction.
• Coordinate policy/process updates and respond to CPT related questions.
• Serve as facility liaison and manage new service requests.
• Be primary contact for facilities, medical directors, specialists, and PCPs.
• Assist field teams with documentation, coding questions, and policy interpretation.
• Conduct in-person site visits, including quarterly meetings with Medical Directors.
• Address provider performance, audits, and compliance issues.
• Handle escalations from the account manager regarding VenVisor Health and providers.
• Confirm facility contacts and explain roles such as Scheduling and daily reports.
• Collaborate with Sales to support growth through presentations and facility assessments.

Skills

Leadership

Communication

Problem solving

Strategic thinking

Interpersonal skills

Customer service

Team collaboration

Education

RN Licensure

Bachelor's degree in Business/Sales/Clinical

Tools

CPT knowledge

Job description

VenVisor Health is seeking a Region Director to oversee the provider experience and facility satisfaction in the Cleveland region. You will support field staff, align operations with facilities, and act as a primary liaison for Medical Directors, Specialists, and PCPs.

You will lead issue resolution, ensure compliance, and drive growth through collaboration with Sales and internal teams. The role demanding strong leadership, clinical background, and strategic thinking.