Regional Director of Operations (Northwest Ohio)

Landmark Funeral Group; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) with 5% company match

Medical, dental, and vision insurance

Paid time off

Employee Shared Ownership

Job summary

Landmark Funeral Group is seeking a Regional Director of Operations to lead the operational, financial, and leadership performance of approximately 10–15 funeral home locations within an assigned region. You will translate company strategy into strong local execution, driving P&L performance and developing leaders while ensuring each location delivers compassionate, first-class service.

The role requires the ability to travel approximately 75% across the Northwest Ohio region, with regular

Qualifications

• 7+ years of progressive operations leadership across multiple locations.
• Experience owning P&L, budgets, and financial performance.
• Ability to develop leaders and succession plans.
• Strong communication and change-management skills.
• Willingness to travel ~75% in the region.

Responsibilities

• Provide operational leadership for 10–15 funeral home locations.
• Set performance expectations and operating rhythms for leaders.
• Monitor regional performance and implement improvement plans.
• Ensure staffing, facilities, and resources meet service needs.
• Partner with Finance, HR, Marketing, and others on priorities.
• Lead implementation of new processes and initiatives.

Skills

Multi-location leadership

P&L ownership

Strategic execution

Change management

Communication

Education

Bachelor's degree

Job description

Landmark Funeral Group is a people-first funeral services organization that partners with and operates local funeral homes. We are committed to compassionate care, preserving community legacy, and building sustainable operations that support families during life’s most important moments.
The Opportunity

Landmark Funeral Group is seeking a Regional Director of Operations to lead the operational, financial, and leadership performance of approximately 10–15 funeral home locations within an assigned region. This role is responsible for translating company strategy into strong local execution—driving P&L performance, developing leaders, strengthening operations, and ensuring each location delivers exceptional service to families while preserving the local relationships and legacies that make our funeral homes unique.
*Need to be located in the Northwest Ohio region.
*Travel approximately 75% throughout the assigned region, including regular visits to funeral home locations and occasional overnight travel, with flexibility based on business and operational needs.

What You'll Do

Regional Operations & Performance

• Provide operational leadership and oversight for approximately 10–15 funeral home locations across the assigned region.
• Establish clear performance expectations and operating rhythms for area and location leaders, including business reviews, scorecards, action plans, and follow-up.
• Monitor location and regional performance, identify trends and gaps, and implement action plans to improve results.
• Ensure appropriate staffing, scheduling, facilities, equipment, inventory, and operational resources are in place to support service delivery and business needs.
• Partner cross-functionally with Finance, Human Resources, Marketing, Preneed, M&A, and other teams to execute regional and company priorities.
• Lead implementation and change management for new processes, systems, programs, and organizational initiatives.

P&L & Financial Management

• Own regional P&L performance, including revenue, EBITDA, margin, expenses, and cash-related expectations.
• Develop and manage annual operating budgets and forecasts in partnership with Finance and location leadership.
• Review financial results, budget-to-actual performance, variances, and key operating drivers and take action when results are off target.
• Drive disciplined management of labor, overtime, purchasing, controllable expenses, accounts receivable, and other key cost drivers.
• Identify opportunities to improve revenue per call, service mix, merchandise performance, preneed growth, market share, and other revenue drivers while maintaining family-centered service.
• Build financial accountability and business acumen among area and location leaders.

Leadership & Talent Development

• Lead, coach, develop, and hold accountable Managing Area Funeral Directors and/or location leaders across the region.
• Build a strong leadership bench and succession pipeline by identifying high-potential employees and creating development opportunities.
• Lead performance management, goal setting, feedback, and development planning for direct reports.
• Partner with Human Resources on recruiting, retention, employee relations, compensation, performance concerns, and workforce planning.
• Promote a culture of accountability, collaboration, professionalism, respect, and continuous improvement.

Growth, Service & Community

• Develop and execute strategies that strengthen market share, call volume, preneed performance, community presence, and sustainable growth.
• Support local marketing, community engagement, referral relationships, and reputation-building efforts.
• Ensure locations consistently deliver compassionate, professional, timely, and first-class service to families.
• Monitor family feedback, service quality, complaints, and operational issues and ensure appropriate follow-up and corrective action.
• Balance operational and financial performance with Landmark’s commitment to dignity, compassion, community relationships, and local funeral home legacies.
• Compliance, Integration & Continuous Improvement
• Ensure assigned locations operate in compliance with applicable laws, licensing requirements, health and safety standards, and Landmark policies.
• Monitor facility conditions and capital needs and partner with leadership to prioritize maintenance and capital investments.
• Support operational diligence and the integration of newly acquired funeral homes into Landmark operating practices, reporting, systems, and leadership expectations.
• Identify best practices across locations and scale successful processes throughout the region.
• Continuously identify opportunities to simplify processes, improve productivity, strengthen reporting, and improve the employee and family experience.

Qualifications

• 7+ years of progressive operations leadership experience, including responsibility for multi-location operations and financial performance.
• Demonstrated P&L ownership with experience managing budgets, forecasts, revenue growth, labor, expenses, and profitability.
• Experience leading and developing managers and creating accountability across geographically dispersed locations.
• Strong financial and business acumen with the ability to interpret financial statements, operating metrics, trends, and variances and translate them into action.
• Demonstrated ability to improve operational performance through structured problem solving, performance management, standardization, and continuous improvement.
• Strong communication, interpersonal, influencing, and change-management skills.
• Ability to balance strategic priorities with hands-on operational leadership and regular field presence.
• Proficiency with Microsoft Office applications and comfort using financial, operational, CRM, and business intelligence systems.
• Valid driver’s license and ability to travel regularly throughout the assigned region.
• Ability to travel approximately 75% throughout the assigned region, including regular visits to funeral home locations and occasional overnight travel, with flexibility based on business and operational needs.

Preferred

• Background in funeral service, death care, healthcare, hospitality, or another multi-site service business.
• Familiarity with private equity-backed, acquisitive, or high-growth multi-location organizations.
• Demonstrated success integrating acquisitions and standardizing operations across newly acquired locations.
• Bachelor’s degree in Business, Management, Finance, Operations, or a related field, or equivalent professional experience.
• Funeral Director license or direct funeral service background is a plus but not required, unless required by applicable state law or the responsibilities of the position.

Why Join Landmark

• Be part of a mission-driven organization that values people and community
• Opportunity to grow with a scaling company and shape financial operations
• Collaborative, supportive team environment
• Meaningful work that supports families and local communities

Benefits

• 401(k) with 5% company match
• Medical, dental, and vision insurance
• Paid time off
• Employee Shared Ownership

Landmark is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.

Landmark Funeral Group SMS Terms & Conditions

Program Description: By opting in to receive SMS messages from Landmark Funeral Group, you agree to receive text messages related to employment opportunities and the recruiting process. Messages may include application updates, interview scheduling and reminders, requests for additional information, hiring process updates, and other recruitment-related communications.
Opting Out: You can cancel the SMS service at any time by replying STOP to any text message from Landmark Funeral Group. After you send STOP, you will receive a confirmation message that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt in again.
Help: If you are experiencing issues with the messaging program, reply HELP for assistance or contact Landmark Funeral Group at [insert recruiting/HR email address or phone number].
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Privacy: For information regarding how Landmark Funeral Group handles information associated with SMS communications, please review the SMS Privacy Policy below.

Privacy Policy: We collect your mobile number and related opt-in data for the delivery of SMS messages. Your mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
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