Funeral Home Location Leader

Foundation-Partners-Group; Albuquerque (NM); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

Wellness rewards

401k with company match

Life and disability insurance

Job summary

Foundation Partners Group is seeking a Location Leader in Albuquerque, NM to drive daily operations, service excellence, and community engagement for our funeral, cremation, and cemetery services.

You will manage financial performance, lead a team, and partner with home office teams to ensure a compassionate, high-performing culture aligned with ShareLife values.

Qualifications

• High school diploma or equivalent.
• Valid state funeral director license.
• Embalming experience.
• 1–3 years of management experience preferred.
• Keep licenses and continuing education up to date.
• Proficiency in Microsoft Office.

Responsibilities

• Lead day-to-day operations and financial performance of the location.
• Build and maintain community relationships and brand awareness.
• Ensure exceptional client family experiences and differentiated guest services.
• Oversee facility management including vehicles, building and grounds.
• Lead and develop Team Members; manage staffing and training.
• Coordinate disaster relief and community events as needed.

Skills

Management experience

Customer service

Communication skills

Organizational skills

Time management

Empathy

On-call availability

Team leadership

Relationship building

Education

High school diploma or equivalent

Funeral director license

Embalming experience

Tools

Microsoft Office Suite

Job description

Every life tells a story worth honoring. At Foundation Partners Group, we are privileged to help families create meaningful goodbyes during their most vulnerable moments.

Since 2010, our team of nearly 1,600 compassionate professionals has served communities across 21 states, delivering funeral, cremation, and cemetery services with care, respect, and personalization. We're not just a network of locations--we're a team united by purpose, a community committed to ensuring every farewell reflects the individuality of the life it celebrates.

What You Will Do

The Location Leader is responsible for day-to-day operations, customer service standards, being a company ambassador to the community, the overall financial performance of the location/s, and Team Member development that creates, supports, and sustains a high-performance, innovative and family-centric culture.

Overview & Responsibilities:

• Buildsand maintainsa strong “brand”bybuilding relationships inthe community,stayinginnovative with social media, i.e.,Facebook,Instagramandkeeping the individualbrand alignedwiththe businesssegments
• Ensures every client familyispresented with all service and merchandiseoptions–EveryFamily,Every Option,Every Time, communicating the importance of a differentiated guest experience by clearly articulating the value of ShareLife®
• Contributestotheoverall efficiencyofthe locationbymaintaining openand effectivecommunication andmaintainingaccurate andtimelyclientfiles.
• Maintains customer service standards asimplementedforappropriatebrand/s
• Leads facility management to include ensuring the fleet of vehicles and all areas of the building and grounds, i.e., landscaping, painting, and parking lot are adequately maintained
• Leads and oversees, and manages all financial components, including vendor relationships, i.e., signing checks, annual budgeting, accounts payable and receivable, labor management, daily sales outstanding (DSO), revenue, and EBITDA for the locations
• Leads monthly and quarterly financial and business reviews with Team Members, drives revenue, sales, and business results
• Leads all disaster relief efforts in partnership with supervisor, i.e., hurricanes, winter storms, tornadoes, etc., to ensure Team Members, client families, and building are safe and secure
• Partners with home office department leaders, i.e., marketing, finance, human resources, and IT, by maintaining regular ongoing two-way communication
• Acts to improve market share through membership through board/officer participation of at least one community organization, i.e., rotary, regularly participates in at least two community events, and groups and other community relationships as assigned by your supervisor
• Carries out other assigned projects and duties, i.e., car washing, building/equipment repair, and pre-need arrangement planning
• Participates in weekly update calls with the supervisor to share and exchange resources and ensure goals are being met
• Oversees allTeamMembersparticipatinginservices,ensuring thateachteam member understandstheir role and professionally represents the location
• Leads and oversees all employee relations, i.e., staffing to meet business needs, onboarding and training of new hires, talent review and succession planning, coaching and development
• Leads all labor-management components for the location/s Team Members, i.e., scheduling, labor margins, overtime, timecards
• Oversees pre-need production, including managing the budget, staffing for pre-need sales, and ensuring At-need families are aware of future pre-need offerings
• Leads initial transfers of decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on a needed basis (per appropriate licensing) to the instructions obtained from the family
• Completes tasks and details resulting from the arrangement conference
• Ensures proper paperwork, including permits and certificates, is completed timely and in accordance with relevant laws and regulations
• Supervises and supports funeral services regularly oversees all post-service follow-up as needed, understands family surveys, and can address concerns and complaints with the family providing feedback
• Utilizes systems/technology, i.e., arrangement conference technology, to review merchandise options, enter contracts, and complete necessary forms during arrangement conversation
• Leads a team of funeral directors and Team Members with the ability to address and effectively resolve concerns and complaints, and supportthecustomerinteractionexperience while building strong relationships with peers and direct reports
• Works in event planning, i.e., catering, community events, graveside, funeral arrangement, floral
• Manages all labor cost systems effectively, i.e., knowledge of effective and ineffective scheduling, minimizing overtime
• Manages to clearly understand and use various forms of technology and communications, i.e., online portals, social media, email, live webinars, text, and phone
• Performs the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and quantitative productivity standards

Required Education & Technical Skills:

• High school diploma or the equivalent
• Valid state-issued funeral director license (as per state licensing requirement)
• Experienced decedent care, i.e., embalming (per state requirements)
• Minimum of one to three years of management experience and the funeral industry combined is preferred
• Keep all licenses and continuing education requirements current and in good standing
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Availability toworkon-call/firstcall, inrotation asassigned, i.e.,phone,facetoface,atthe hospital,hospice, residence as needed
• Models and demonstrates empathy, emotional intelligence, and a mindset of servant leadership to all internal and external stakeholders
• Organizational and planning skills; time management skills, and the ability to prioritize work
• High attention to detail and accuracy, with excellent follow up skills
• Strong verbal and written communication skills
• Ability to stand for two or more hours without rest
• Ability to lift to 150lbs safely
• Valid state-issued driver’s license with a clear driving record

#HP2023

What We Offer

• Meaningful Work: Make a real difference by helping families navigate one of life's most challenging times with compassion and care.
• Competitive Pay and Benefits:
  • Medical, dental, prescription, and vision insurance
  • Vacation, sick, and holiday pay
  • Wellness Rewards
  • 401k with company match
  • Company-paid life insurance, long-term disability, and short-term disability
• Career Growth: Take advantage of ongoing training and advancement opportunities within the funeral service industry.
• Supportive Culture: Be part of a compassionate, mission-driven team that values respect, empathy, and service.

Are you ready? Join us on our journey to Shape the Future with Purpose. Grow with The FPG Way.

Foundation Partners Group is an equal opportunity employer. We are committed to fair employment practices and to fostering a workplace where every team member feels valued, supported, and treated with dignity and respect. Employment decisions are made in accordance with applicable federal, state, and local laws.

EEO is the Law