Funeral Home and Cemetery General Manager

Service Corporation International; Midland (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Service Corporation International in Midland, TX seeks a senior Operations Leader to guide location leadership in achieving sales, production, and P&L targets across multiple funeral home locations. You will shape budgets, marketing plans, and customer growth while driving financial discipline and brand expansion.

You will collaborate with Market Leadership, approve expenditures, mentor staff, and ensure regulatory compliance. Travel up to 75% is required in this role.

Qualifications

• High School Diploma or equivalent required.
• Technical schooling diploma.
• Funeral Services/Mortuary Science preferred.
• Bachelor’s degree in Mortuary Science where required by state law.
• Pursuing an Associate’s Degree in Finance, Marketing, Business or related discipline strongly preferred.
• Applicable state Funeral Director licensure required.
• At least eleven (11) years industry experience with progressively increased customer facing responsibilities.
• At least six (6) years experience managing people and budgets/expenses.

Responsibilities

• Provide guidance and direction to location leadership to manage business, finances, marketing, customer growth, and people resources.
• Achieve annual sales revenue, production targets, and P&L goals.
• Foster ownership and pride, manage costs in a disciplined manner, and encourage profitable case volume growth.
• Oversee multiple locations and lines of business within the Funeral Home industry.
• Collaborate with Market Leadership to implement plans and achieve financial goals.
• Ensure safety, quality control, and compliance with regulations and company policies.

Skills

MS Office

Interpersonal skills

Financial acumen

Education

High School Diploma or equivalent

Technical schooling diploma

Funeral Services/Mortuary Science

Bachelor’s degree in Mortuary Science

Associate’s degree in Finance/Marketing/Business

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates. Provide guidance and direction to location leadership in order to effectively and profitably manage the business, finances, marketing, customer growth, and people resources. Provide direction and assistance with short-term planning as well as the achievement of annual sales revenue, production targets, and Profit & Loss (P&L) goals. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manages location management at multiple locations and multiple lines of business within the Funeral Home industry.

Business and Financial Management

Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership. Provides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals. Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR). Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions. Approve expenditures and invoices. Provides marketing, advertising, community, and customer guidance to location leadership. Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share. Develop and implement plans to improve customer satisfaction index and on-line community reviews. Resolves complex problems providing resolution guidance to location leadership and empowering accountability. Assure the location’s operating practices comply with applicable federal & state regulations and Company policies. Assure safety, quality control, and compliance standards are adhered.

Collaboration and Communication

Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements. Develop and implement communication plans for key initiatives and change management. Oversee implementation of initiatives and manage change providing leadership and guidance as needed. Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging.

People Development

Develop a strong, trusting, empowered, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration. Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Establishes pay, recommends pay increases, special pays, and career advancements. Discipline staff as necessary. Writes development plans to close behavior or skill gaps. Collaborates with Human Resources throughout discipline, development, and termination processes. Recommends and discusses terminations with Market Leadership.

MINIMUM REQUIREMENTS

Education

• High School Diploma or equivalent required
• Technical schooling diploma
• Funeral Services/Mortuary Science preferred
• Bachelor’s degree in Mortuary Science where required by state law
• Pursuing an Associate’s Degree in Finance, Marketing, Business or related discipline strongly preferred

Certification/License

• Applicable state Funeral Director licensure required

Experience

• At least eleven (11) years industry experience with progressively increased customer facing responsibilities with
• At least six (6) years experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

• Knowledge of industry competitive pricing, demographic patterns, and market competition
• Knowledgeable in Financial and Business acumen
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Work Hours

Working beyond “standard” hours as the need arises

Travel

Travel up to 75%

Postal Code: 79705

Category (Portal Searching): Operations

Job Location: US-TX - Midland

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.