REGIONAL DIRECTOR OF OPERATIONS Based in Richmond VA

Shamin Hotels, Inc.; Richmond (VA); On-site; USD 130,000 - 190,000; Full time

Job summary

Shamin Hotels, Inc. is seeking a Regional Director of Operations based in Richmond, VA. You will lead a diverse group of properties, guiding General Managers and corporate teams with regional insight and a steady presence when challenges arise.

You’ll work across full-service, select-service, and extended-stay properties, using your experience with major brands to ensure operational excellence, guest satisfaction, and compliant operations site-wide.

Responsibilities

• Lead the region. Oversee day-to-day operations across multiple hotels and ensure a consistently great guest stay across brands and segments.
• Own the numbers. Read financials, build budgets with GMs, and use RevPAR, ADR, GOP, and occupancy to spot opportunities.

Job description

Shamin Hotels | Richmond, VA

Lead with heart. Drive results. Grow with us.

In 1978, two family members bought a bankrupt hotel in Lumberton, North Carolina, and built something lasting. Today Shamin Hotels is the largest hotel owner and operator in Virginia, with more than 70 hotels across multiple states. We’re still growing, and we need a Regional Director of Operations who can help write our next chapter.

Regional Director of Operations

Why this role is different

You’ve run hotels in more than one world. You know the polish and complexity of full-service operations, and you’ve delivered results in select-service and extended-stay hotels, where lean teams and sharp execution make the difference. You’ve done it with the brands that set the standard: Hilton, Marriott, Hyatt, and IHG. Here, you’ll use all of it.

Based in Richmond, you’ll lead a diverse group of properties. You’ll be the person our General Managers call for guidance, the leader our corporate team relies on for regional insight, and a steady presence when things get hard.

What you’ll do

• Lead the region. Oversee day-to-day operations across multiple hotels and make sure every guest has a consistently great stay, whatever the brand or segment.
• Own the numbers. Read the financials, build budgets with your GMs, and use RevPAR, ADR, GOP, and occupancy to find opportunities others miss.
• Develop leaders. Coach and mentor General Managers and property leadership teams. Partner with HR to recruit, train, and keep top talent.
• Champion the guest. Make sure every property meets or exceeds brand and service standards, and turn guest feedback into real improvement.
• Protect what we’ve built. Run property visits, audits, and inspections that keep hotels compliant, safe, and on-brand.
• Think big picture. Work with Sales, Marketing, and Revenue Management to win in each market, and help align regional strategy with company goals.
• Lead in a crisis. Guide emergency preparedness and response, and spot risks before they become problems.