Regional Director of Onsite Communities

CAMS (Community Association Management Services); Charlotte (NC); Sur place; USD 85 000 - 90 000; Plein temps

Résumé du poste

CAMS is seeking a full-time Regional Director to lead on-site operations in the Charlotte, NC market. You will mentor a team of Community Managers, drive client satisfaction, and meet financial and operational goals while growing our regional client base.

In this hands-on role, you'll collaborate with Business Development, HR, and process leaders to improve service delivery and maintain strong relationships with board presidents and other stakeholders.

Qualifications

• Five (5) years experience in HOA/POA management/supervisory role.
• CMCA required; AMS and PCAM strongly preferred.
• Proficient in all Microsoft Office applications.
• Leadership qualities and mindset for managing people and output.
• Excellent reasoning, planning, and time-management abilities.
• Superior written and verbal communication skills.

Responsabilités

• Directly oversee and manage performance requirements for On-site Community Managers.
• Promote CAMS brand and foster new business growth within the region.
• Communicate with Community Association Board Presidents; maintain relationships with clients.
• Monitor account management processes and suggest improvements for quality, efficiency, costs.
• Provide leadership to plan and execute company strategies and operations.
• Oversee continuous quality improvement and recruit/retain high-quality staff.
• Coordinate with Regional VP and Senior VP to meet operational needs.
• Collaborate with HR to recruit and develop team members.
• Ensure adherence to service agreements with customers.
• Lead efforts to increase CAMS market presence and network with local vendors.

Connaissances

Leadership

Time management

Written & verbal communication

Multi-tasking

Attention to detail

Self-starter

Attendance requirements

Interpersonal skills

Formation

CMCA certification

AMS and PCAM preferred

Five years HOA/POA management experience

Outils

MS Office

Description du poste

Why We Need You:

CAMS is currently seeking a full-time, in-house Regional Director to support the on-site community operations in the Charlotte, NC market. In this hands-on leadership position, you'll be responsible for business retention by ensuring that our clients receive the highest-quality customer service, meeting financial and operational goals and growing our client base in the region. In addition, you'll serve as a mentor for your team and lead them in their personal and professional development.

What You'll Do Here:

• Directly oversee and manage performance requirements for On-site Community Managers
• Work closely with the business development team to provide local expertise, promote the CAMS brand, and foster new business growth within your region
• Communicate periodically with the top 10% of Community Association Board Presidents for the region
• Monitor the account management processes and make recommendations for change that enhances quality, efficiency, and costs
• Provide leadership to plan and execute company strategies and operations
• Provide oversight for continuous quality improvement initiatives while building and maintaining positive relationships with clients and service providers
• Work with the Regional Vice President and Senior Vice President to identify resources to meet operational needs
• Work with the HR Team to recruit and retain high-quality team members
• Work with CAMS Process Leaders to understand and implement business processes
• Ensure we are adhering to the requirements of our service agreements with each customer

New Business Efforts:

• Participate in efforts to increase CAMS’ market presence. Network with key local vendors, builders, developers, and potential customers.
• Lead transition of new properties from Business Development to an assigned community manager.
• Act as liaison of business development team.
• Recommend and implement value added services for competitive advantage as appropriate.
• Attend sales calls and meetings for new business as coordinated by Business Development.
• On an as needed basis, work with Business Development Team in preparing proposals and contracts.

Developer Consulting:

• Act as liaison to builders and developers around the region.
• Assist in development of annual budgets for developers.
• Attend meetings and provide trusted guidance to developers regarding association setup.

Requirements:

• Proficient in all Microsoft Office applications
• Leadership qualities and mindset in regards to managing people and their output
• Excellent reasoning, planning, and time-management abilities
• Superior written and verbal communication skills
• Capable of multi-tasking, staying organized and paying strong attention to detail
• Self-starter who is motivated, proactive, and able to work quickly and accurately
• Able to meet various attendance requirements
• Excellent interpersonal and relationship-building skills

Education, Licensing, & Experience:

• Minimum of five (5) years experience in HOA/POA management/supervisory role
• CMCA required; AMS and PCAM strongly preferred

Benefits and Salary:

The salary for this position is $85,000-90,000 annually based on experience.