Regional Director - Multi-Unit Retail Growth

Tandy Leather, Inc.; Ohio; On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Bonus Programs

Paid Holidays

Paid Time Off

Health care coverage

401(k) Plan

Employee discounts

Job summary

Tandy Leather Factory, Inc. is seeking a Regional Director to drive sales growth, profitability, talent development, and customer experience across an assigned retail region.

You will develop Store and Zone Managers, translate priorities into regional plans, and partner with HR and Finance to enable strong execution and sustainable results. The ideal candidate combines multi-unit retail leadership with strategic thinking, financial acumen, and a proven track record of developing leaders who

Responsibilities

• Recruit, select, onboard, coach, and develop high-performing Store Managers and, where assigned, Zone Managers.
• Set clear expectations and hold leaders accountable for business results, talent development, and store execution.
• Strengthen leaders’ ability to analyze their business, make effective decisions, develop their teams, and follow through on commitments.
• Lead talent reviews, succession planning, and development plans to build a pipeline of future store and multi-unit leaders.
• Partner with Human Resources to address performance concerns promptly and improve leadership retention and staffing readiness.
• Create a culture of accountability, ownership, continuous learning, and collaboration while demonstrating Tandy’s mission and mindset.
• Develop and execute regional business plans aligned with company sales, profitability, and customer growth objectives.
• Identify opportunities across stores and markets, prioritize actions, and direct time and resources where they will have the greatest impact.
• Grow retail and commercial sales through customer acquisition, retention, local business development, and commercial relationships.
• Hold leaders accountable for effective classes, events, outreach, community partnerships, and loyalty program execution.
• Lead improvement plans for underperforming stores, with clear ownership, timing, measurable outcomes, and regular follow-through.
• Own regional sales and operating income results, balancing growth with effective management of payroll, expenses, and inventory loss.
• Partner with Finance and the Vice President of Retail on annual budgets, forecasts, and plans to improve regional performance.
• Analyze store and regional profit and loss statements, scorecards, and business trends to identify performance gaps and their underlying causes.
• Conduct regular business reviews that connect results to specific actions and evaluate whether those actions are improving performance.
• Build financial acumen within the leadership team and ensure staffing and expense decisions support customer experience, productivity, and profitability.
• Recommend store investments and other business actions based on customer needs, store condition, and expected business impact.
• Ensure stores deliver consistent, engaging customer experiences that make leathercraft approachable and build long-term customer relationships.
• Hold leaders accountable for merchandising, visual presentation, store condition, and brand standards.
• Evaluate the quality and effectiveness of classes, customer events, and outreach, and coach leaders to improve execution and customer participation.
• Ensure stores effectively connect customers with in-store and online shopping options, including loyalty, pickup, and fulfillment programs.
• Resolve escalated customer concerns with urgency and use recurring feedback to improve the customer experience.
• Ensure consistent execution of company standards, policies, and initiatives across the region.
• Plan purposeful store visits based on business and talent needs, focusing on leadership development, customer experience, and performance improvement.
• Where Zone Managers are assigned, evaluate their coaching, visit priorities, business plans, and follow-through to ensure they develop Store Managers and improve results.
• Hold leaders accountable for inventory accuracy, receiving, counts, loss prevention, and safe, organized operating environments.
• Partner with Retail Operations and other corporate teams to resolve issues that affect store performance and identify opportunities to simplify store work.
• Lead field execution of new store openings, relocations, and major company initiatives, ensuring staffing, training, and operational readiness.

Job description

Tandy Leather Factory, Inc. is seeking a Regional Director to drive sales growth, profitability, talent development, and customer experience across an assigned retail region.

You will develop Store and Zone Managers, translate priorities into regional plans, and partner with HR and Finance to enable strong execution and sustainable results. The ideal candidate combines multi-unit retail leadership with strategic thinking, financial acumen, and a proven track record of developing leaders who