Regional Director - Intake Services

Universal Health Services; King of Prussia (PA); On-site; USD 120,000 - 170,000; Full time

Job summary

Universal Health Services is seeking a Regional Director - Intake Services to lead and support the Intake departments across Behavioral Health facilities. You will analyze operations, provide direction, and drive system improvements to enhance access to care.

The role requires extensive travel (up to 80%) and residence within close proximity to a major U.S. airport; the position reports to the VP of Admissions Services in the Behavioral Health Division.

Qualifications

• This position requires knowledge of behavioral health EMTALA and HIPAA requirements, TJC standards for intake and admissions, and electronic data entry systems.
• Master's degree with a minimum of 5-8 years' experience in an acute inpatient psychiatric facility.
• Extensive national travel to UHS Behavioral Health Hospitals and Programs; travel up to 80%.

Responsibilities

• Support CEOs in recruitment, hiring, training, development, and oversight of Intake Directors.
• On-site observation and monitoring of Intake department productivity and performance to ensure effective and efficient patient access to care.
• Monitor Intake key indicators and trends related to calls, assessments, admissions, triage, deflections, and productivity; produce daily, weekly, and monthly reports.
• Provide trainings to Intake departments related to Call Management, EMTALA, HIPAA, data entry systems, regulatory compliance, and intake best practices.
• Monitor Intake policies and procedures for accuracy and compliance with local, state, and federal regulations.
• Attend monthly Operations calls and assist with strategy development for improvement in Intake operations.
• Collaborate with Clinical, Risk, Business Development, Finance and other departments to support facility Intake operations.

Skills

EMTALA knowledge

HIPAA knowledge

TJC standards

Electronic data entry

Education

Master's degree in Behavioral Health or related field

Job description

Responsibilities

This position requires an experienced behavioral health health professional with extensive experience in admissions within an acute inpatient psychiatric facility who will report to the VP of Admissions Services for the Behavioral Health Division of UHS.

Join a dynamic organization driven by our passion for healthcare. UHS is seeking talented individuals who are eager to contribute their expertise and pursue rewarding careers. As a leader in acute care and behavioral health, UHS provides high-quality care to over 3 million patients annually, across our national network of facilities.

UHS Clinical Services Department is hiring a Regional Director - Intake Services whoseresponsibilities consist of providing support to the Intake departments of the Behavioral Health facilities through performing analysis of the operations of the Intake departments and offering feedback and direction for improving systems in order to allow the Intake departments to operate successfully.

Key Responsibilities include:

• Support CEO's in recruitment, hiring, training, development, and oversight of Intake Directors
• On site observation and monitoring of Intake department productivity and performance to ensure effective and efficient systems for patient access to care
• Monitoring of Intake key indicators and trends related to calls, assessments, admissions, triage, deflections, and productivity. (Daily, Weekly, and Monthly Reports, Corporate database)
• Provide trainings to Intake departments related to Call Management, EMTALA, HIPAA, data entry systems, regulatory compliance, and intake best practices
• Monitor Intake policies and procedures for accuracy and compliance with local, state, and federal regulations
• When invited, attend monthly Operations calls led by facility VP, to assist with the development of strategies for improvement in key indicators and Intake Department operations
• Collaborate with other corporate departments (Clinical, Risk, Business Development, Finance) as needed to provide direction and support to facility Intake operations. Participate in multidisciplinary Corporate initiatives by attending scheduled meetings and serving as a representative of Intake Services
• Documentation and distribution of agenda prior to each site. Communicate verbally and in writing to Intake Directors, CEO's, Operations VP's, and other corporate employees regarding Intake observations and directives for operational improvement in Intake through action plans including specific goals and time-frames
• Identify and share Intake best practices with corporate colleagues and Intake departments across the division. Develop trainings and competencies for the division related to Intake best practices. Add content to the Intake SharePoint site

Qualifications

Master's degree with a minimum of 5-8 years' experience in an acute inpatient psychiatric facility.

• Knowledge of behavioral health EMTALA and HIPAA requirements, TJC standards for intake and admissions, and electronic data entry systems preferred
• This position requires extensive national travel to various UHS Behavioral Health Hospitals and Programs throughout the United States. Candidates must be open to 80% travel, and must be located within close proximity of a major U.S. airport

This opportunity provides a rewarding career, challenging and rewarding work environment as well as growth and development opportunities within UHS and its subsidiaries, including competitive compensation, excellent Medical, Dental, Vision and Prescription Drug Plan, and 401k with company match.

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies and in 2025, was listed in Forbes ranking of America's Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.