Regional Dialysis Operations Leader

Concerto Renal Services; San Antonio (TX); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Holiday pay

Disability insurance

401k match

Paid Time Off

Nectar discounts

Employee Assistance Program

Job summary

Concerto Renal Services is seeking a Regional Manager to oversee multiple dialysis locations and direct reports in the subacute dialysis setting. The role reports to the Regional Vice President and is accountable for customer service, staffing, operations within budgetary constraints, regulatory compliance and CRS policies and training.

The Regional Manager will lead staffing and supervision, quality assurance, safety, and customer relations across facilities, driving outcomes and continuous

Responsibilities

• Accountability for cost efficient operations in facilities/programs
• Input into staffing and supply budgets including monitoring and adjustment due to census fluctuations
• Track compliance with financial goals related to hours and cost per treatment
• Ensure timely and accurate billing procedures
• Identify opportunities and develop plans for revenue enhancement and growth of services
• Interviewing, hiring and retention of appropriate staff to maintain staffing ratios
• Coach, train and oversee performance of direct report staff
• Provide continuing education opportunities as needs identified
• Conduct regular staff meetings to share information and concerns
• Maintain effective communication with COO and CRS employees
• Promote quality standards via KDOQ, ESRD, regulatory requirements and CRS standards
• Ensure quality patient outcomes and professional standards of care
• Perform periodic chart audits and data collection for quality indicators
• Track and trend data to determine policy changes and facility practices
• Prepare monthly QAPI data and present at monthly Corporate QAPI meetings
• Prepare weekly activity reports for Management Meetings
• Conduct monthly documentation and facility audits
• Follow up on Adverse Occurrence reports and perform Root Cause Analysis
• Develop and maintain policies and procedures ensuring safety and regulatory compliance
• Report and follow up on equipment repairs
• Address state survey recommendations promptly
• Provide patient, staff, and facility confidentiality and act as a patient advocate
• Support customer relations and marketing efforts
• Foster collaborative working relationships and promote positive customer service
• Respond to customer service issues promptly and follow up with all customers

Job description

Concerto Renal Services is seeking a Regional Manager to oversee multiple dialysis locations and direct reports in the subacute dialysis setting. The role reports to the Regional Vice President and is accountable for customer service, staffing, operations within budgetary constraints, regulatory compliance and CRS policies and training.

The Regional Manager will lead staffing and supervision, quality assurance, safety, and customer relations across facilities, driving outcomes and continuous