Regional Manager

Concerto Renal Services; San Antonio (TX); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Holiday pay

Disability insurance

401k match

Paid Time Off

Nectar discounts

Employee Assistance Program

Job summary

Concerto Renal Services is seeking a Regional Manager to oversee multiple dialysis locations and direct reports in the subacute dialysis setting. The role reports to the Regional Vice President and is accountable for customer service, staffing, operations within budgetary constraints, regulatory compliance and CRS policies and training.

The Regional Manager will lead staffing and supervision, quality assurance, safety, and customer relations across facilities, driving outcomes and continuous

Responsibilities

• Accountability for cost efficient operations in facilities/programs
• Input into staffing and supply budgets including monitoring and adjustment due to census fluctuations
• Track compliance with financial goals related to hours and cost per treatment
• Ensure timely and accurate billing procedures
• Identify opportunities and develop plans for revenue enhancement and growth of services
• Interviewing, hiring and retention of appropriate staff to maintain staffing ratios
• Coach, train and oversee performance of direct report staff
• Provide continuing education opportunities as needs identified
• Conduct regular staff meetings to share information and concerns
• Maintain effective communication with COO and CRS employees
• Promote quality standards via KDOQ, ESRD, regulatory requirements and CRS standards
• Ensure quality patient outcomes and professional standards of care
• Perform periodic chart audits and data collection for quality indicators
• Track and trend data to determine policy changes and facility practices
• Prepare monthly QAPI data and present at monthly Corporate QAPI meetings
• Prepare weekly activity reports for Management Meetings
• Conduct monthly documentation and facility audits
• Follow up on Adverse Occurrence reports and perform Root Cause Analysis
• Develop and maintain policies and procedures ensuring safety and regulatory compliance
• Report and follow up on equipment repairs
• Address state survey recommendations promptly
• Provide patient, staff, and facility confidentiality and act as a patient advocate
• Support customer relations and marketing efforts
• Foster collaborative working relationships and promote positive customer service
• Respond to customer service issues promptly and follow up with all customers

Job description

Why Work at Concerto? What is in it for you?

• Medical, dental, and vision insurance
• Time and half pay for worked holidays
• Short- and long-term disability benefits
• 401k match of 50% up to 6% of salary
• Earned Paid Time Off (PTO)
• Discounts through Nectar recognition platform
• Employer-paid Employee Assistance Program (EAP)

Who Are We?

Concerto Renal Services is an industry leader in nursing home dialysis. We are a rapidly expanding business with a simple mission: reimagining dialysis care, one community at a time. Our model focuses on ensuring those with end-stage renal disease receive the best possible care through a more convenient, centralized, continuous care model.

Why is this Role Essential?

Concerto is seeking a Regional Manager to join its team! The Regional Manager oversees multiple locations and all direct reports (Charge Nurses, Dialysis Technicians, and Dialysis Assistants) in the subacute dialysis setting. Reports to the Regional Vice President and is accountable for customer service, staffing, operations within budgetary constraint, regulatory compliance and CRS policies and procedures in accordance with Concerto’s policies, procedures, and training and in compliance with regulations set for by state and federal agencies.

What Will You Do?

FINANCIAL:

• Accountability for cost efficient operations in facilities/programs
• Provides input into the development of staffing and supply budgets including the monitoring, assessment, and adjustment due to census fluctuations
• Track compliance with financial goal related to hours and cost per treatment
• Assures timely and accurate billing procedures
• Identifies opportunities and develops plan for revenue enhancement and growth of services

STAFFING & SUPERVISION:

• Interviewing, hiring and retention of appropriate staff to maintain proper staffing ratios
• Responsible for coaching, training and overseeing performance of direct report staff
• Provide continuing education opportunities as needs identified
• Conducts regular staff meetings to share information and concerns
• Maintain effective communication process with COO
• Maintain effective communication with all CRS employees including departments heads and support staff

QUALITY:

• Promotes quality standards through utilization of KDOQ guidelines, ESRD, regulatory requirements and CRS professional standards of care
• Assurance of quality patient outcomes and professional standards of care
• Provides for periodic chart audit and data collection for analysis of quality indicators
• Track and trend data to determine need for policy change and/or facility practice
• Prepares monthly QAPI data and summary and presents at monthly Corporate QAPI to Medical Director and ensures implementation of action plans
• Prepares weekly report of unit activities and reports at Management Meeting

REGULATORY & SAFETY:

• Conducts monthly documentation audits
• Conducts monthly facility audits
• Follows up on Adverse Occurrence reports and conducts Root Cause Analysis as needed
• Ongoing maintenance and development of policies and procedures that reflect practice and assure safety and regulatory compliance
• Reports and follows up on equipment repairs
• Ensure timely and appropriate action to state survey recommendations

CUSTOMER RELATIONS:

• Provides for and maintains patient, staff, and facility confidentiality
• Serves as a patient advocate
• Supports and participates in customer relations and marketing efforts
• Facilitates collaborative working relationships
• Promotes positive customer service strategies with staff
• Provides excellent customer service as it applies to all external and internal customers including patients, families, nursing home staff, CRS staff and physicians
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner