Regional Desktop Support Technician

Maryland Judiciary; Annapolis (MD); Hybrid; USD 77,000 - 95,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Maryland Judiciary’s Administrative Office of the Courts, Judicial Information Systems, in Annapolis, MD, seeks a Regional Desktop Support Technician to deliver high-quality IT support for over 5,000 employees. The role blends on-site and remote work, traveling among counties, and coordinating Tier 1/2 support across JIS IT systems.

Based in Annapolis with frequent travel, the technician will manage incidents, configure hardware/software, and assist with upgrades, procurement, and life-cycle IT

Qualifications

• Requires a 2-year degree/Associate degree and 4 years I.T. or desktop support experience.
• Experience in incident troubleshooting, account management, and customer service is required.
• Valid driver’s license for intra-state travel is required.

Responsibilities

• Provide Tier 1 and 2 support across the Maryland Judiciary, on-site and remote.
• Coordinate with end users and JIS groups to resolve IT issues.
• Assist with JIS upgrades, rollouts and IT projects.

Skills

Interpersonal relations & customer服务

Problem solving

Verbal & written communication

Education

Associate degree

Tools

Active Directory

Job description

Job Title

Regional Desktop Support Technician

Division/Department

JIS Desktop Support Services

Closing Date

September 13, 2026

Location

Administrative Office of the Courts
Judicial Information Systems
Annapolis, MD

Salary

$86,070

FLSA Status

Exempt

At Will

No

Position Type

Regular Full Time

• generous benefit package including medical, dental, vision, life insurance, paid time off, paid holidays, tuition assistance, continuing education programs, employee assistance programs, and State Retirement and Pension plans.

Maryland Judiciary Benefits (mdcourts.gov)

About the Maryland Court System | Maryland Courts (mdcourts.gov)

salaryrangesfy27.pdf

Essential Job Functions

The Regional Desktop Support Technician (Hybrid) provides high quality technical support and customer service to more than 5,000 Judicial Branch employees across the State of Maryland. This role supports account management, incident troubleshooting, network connectivity, and hardware/software configuration while serving as a primary liaison between end users and the Judiciary. The technician ensures timely communication regarding system events, outages, and service impacts, and helps meet the full range of user technology needs.

This position operates across multiple on-site locations, providing Tier 1 and Tier 2 support both remotely and in person. The role is based in Annapolis, and the technician is required to report to the Annapolis. Frequent travel to Judiciary locations is required to address issues that need in person assistance.

Serves as the primary DSS point of contact for assigned region and travels regularly between the counties in region. Monitors, maintains, and provides primary Tier 1 and Tier 2 support for JIS Information Technology systems located in assigned region including but not limited to hardware, software, network, and applications. Manages Service Desk requests by providing first-level contact and problem resolution, escalating critical issues in a timely manner as needed. Serves on behalf of JIS as facilitator for staff in assigned region with subject matter expertise, which includes vendors and staff in Annapolis offices, to resolve IT Support issues.

Provides project management and technical guidance in coordination of JIS upgrades, rollouts and other related JIS IT projects. Organizes and maintains regional JIS inventory and assists with creation and management of regional JIS IT procurement needs. Travels between counties in assigned region to provide service and install/remove equipment.

Provides onsite assistance to all employees connecting to the JIS network as it relates to onboarding, offboarding, and staff relocation within assigned region. Participates in a rotating schedule with other desktop support technicians to provide after hours on call coverage.

Assists with JIS IT life-cycle management and the proper assignment of all regional IT assets within the inventory management system.

Serves as JIS liaison between assigned region and JIS information technology groups to diagnose and troubleshoot related issues on the JIS network.

Trains, assists, and advises Judiciary staff in assigned region with optimizing use and capabilities of JIS IT assets in accordance with established policies, procedures, and processes.

Other duties as assigned by Manager.

Minimum Qualifications

Education: Associate degree from an accredited college or university.

Experience: Four (4) years of formal information technology, desktop support, customer support, customer service, project management, or technology management experience.

Note: Professional work experience as defined above may be substitute on a year for year basis for up to two (2) years of the required education.

Licensing: Valid Drivers license to operate a State fleet vehicle for intra-state travel.

Knowledge Of

Windows in a client-server network environment.

Active Directory user administration, remote access technologies, wireless networking, and Microsoft Office applications.

TCP/IP device configuration and general network fundamentals.

Skill In

Interpersonal relations and excellent customer service.

Problem solving.

Effective verbal and written communication.

Abilities

Interact professionally with management and Judiciary staff at all levels.

Handle confidential information with discretion and professionalism.

Be punctual, organized, and self motivated in a hybrid work environment.

Adapt quickly to changing organizational needs and follow established JIS policies and procedures.

Learn new technologies, think critically, and apply knowledge to complex problems.

Ensure proper documentation, routing, and closure of incidents.

Train and guide other technicians and end users.

Work collaboratively within a team to achieve operational goals.

Physical Requirements

Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Equipment, Machinery And Tools

Laptop, tablet, phone, valid drivers license and ability to operate a State fleet vehicle, hand tools, ladders and tools to troubleshoot UC issues.

Software And Computer Skills

Personal computer equipment (including cell phones) will be used regularly to support users. Equipment van will be used regularly to transport equipment to various locations within region. Hand tools may be used regularly for computer installation and repair.

Selection Process

Your application package will be used to determine your eligibility, qualifications, and ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration. It is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. If you have held more than one (1) position at the same employer, you must list each position that you held, the length of time that you held each position, and the corresponding duties. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted.

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incomplete applications will not be accepted. Resumes will not be accepted in lieu of a completed application.

Equal Employment Opportunity

The Maryland Judiciary is an equal-opportunity employer committed to fostering a workplace culture of diversity, equity, inclusion, and belonging. We do not discriminate on the basis of race, color, religion, age, sex, pregnancy, marital status, national origin, military or veteran status , physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or federal law. Applicants who need an ADA Accommodation during the application and/or interview process should send their request via email to [e-mail] or call 410-260-1732. The Maryland Judiciary is a drug-free workplace. Applicants must be United States citizens or eligible to work in the United States.

Please find the Maryland Judiciary's equal employment opportunity policy here: Policy Prohibiting Discrimination, Harassment, and Retaliation .