Senior Manager Court Operations

Maryland Judiciary; Baltimore (MD); On-site; USD 79,000 - 107,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Tuition assistance

Continuing education programs

Employee assistance programs

State Retirement and Pension plans

Job summary

Maryland Judiciary in Baltimore is seeking a Senior Manager, Court Operations to lead the Juvenile Division’s administrative and operational functions. The role directs supervisory staff and aligns operations with court policies and state laws.

The position requires a Bachelor's degree and multiple years of court operations experience, including supervision. Comprehensive benefits and a professional work environment are offered.

Qualifications

• Education: Bachelor's degree from an accredited college or university.
• Experience: Six years of work experience in court operations in a US court, including five years in the field specified.
• Supervision: Three years supervising court staff or equivalent lead experience within court operations.

Responsibilities

• Analyzes administrative and departmental operations and recommends improvements for efficiency and effectiveness.
• Counsels and disciplines employees with proper documentation for personnel files.
• Prepares performance documentation and provides feedback to employees regarding performance and conduct.
• Resolves conflicts with external stakeholders, staff, and the public.
• Maintains time and attendance reports for supervisors and approves leave usage.
• Provides guidance on rules, regulations, and policies to ensure proper implementation.

Skills

Leadership

Analytical thinking

Communication

Problem-solving

Supervisory experience

Interpersonal skills

Education

Bachelor's degree

Tools

Microsoft Office

Outlook

Enterprise Justice

Zoom

Adobe

Teams

Job description

Job Title

Senior Manager, Court Operations

Division/Department

Juvenile

Closing Date

September 7, 2026

Location

Baltimore City Circuit Court
300 N. Gay Street Baltimore, MD 21202

Salary

$92,634

FLSA Status

Exempt

At Will

No

Position Type

Fulltime

Benefits

generous benefit package including medical, dental, vision, life insurance, paid time off, paid holidays, tuition assistance, continuing education programs, employee assistance programs, and State Retirement and Pension plans. Maryland Judiciary Benefits (mdcourts.gov)

Resource Links

About the Maryland Court System | Maryland Courts (mdcourts.gov)

salaryrangesfy27.pdf

Financial Disclosure

As a state employee, you may be required to file an annual Financial Disclosure with the State Ethics Commission. If you are required to file, you will be notified by the Judiciary Human Resources Division and must file within 30 days of employment and no later than April 30th of each subsequent calendar year.

Essential Job Functions

The Senior Manager position performs managerial work directing the administrative and operational functions for the Juvenile Division in Baltimore City Circuit Court. This position assigns, directs, and evaluates the work of Supervisory employees.

Essential Duties And Responsibilities

• Analyzes administrative and departmental operations, makes recommendations for Compliance with evolving rules and procedures, and seeks improvements for efficiency and effectiveness.
• Counsels and disciplines employees regarding failure to follow office policies or other inappropriate behavior, time and attendance abuses, and poor work quality or productivity; provides documentation for the personnel file, as necessary.
• Composes and reviews documentation of employee performance and ensures that documentation and feedback are provided to employees regarding performance, attendance, conduct, disciplinary actions, etc.
• Resolves conflicts as they arise with external stakeholders, employees and the public.
• Maintains time and attendance reports of department supervisors, signs timesheets, and approves leave usage.
• Provides guidance on, and interpretation of, rules, regulations, and policies to ensure proper implementation and application.

Minimum Qualifications

Education: Bachelor's degree from an accredited college or university.

Experience: Six (6) years of work experience in court operations in a trial or appellate court in the United States, in the field of criminal justice, parole and probation, or legal or financial services, to include five (5) years of the aforementioned court experience.

• The required experience also must include three (3) years supervising court staff (or a combination of two (2) years supervisory experience, plus one (1) year of lead experience specifically within court operations).

Note

Additional court work experience, as defined above, may be substituted on a year for year basis for up to four (4) years of the required education.

Successful completion of the Court Supervisor/Manager Certificate Program may be substituted for one (1) year of the required education.

Successful completion of the Institute for Court Management Certification Program may be substituted for up to two (2) years of the required education.

Knowledge, Skills, And Abilities

Knowledge of:

• Maryland court policies and procedures, state and federal laws, and the required forms for the various types of court cases, and the implication each of these may have on the accounting operations of the court.
• Maryland Judiciary Human Resources policies and procedures.
• Maryland court electronic filing, case management, and data systems.
• Appeal practices and procedures.
• The principles of office management and supervision.

Skill In:

• Oral and written communication.
• Guiding employees in demanding situations.
• Interpersonal communication and interactions.
• Problem solving, prioritizing, scheduling, and decision making.
• Collaborative leadership.
• Analyzing information, problems, situations, practices, and procedures.

Ability To:

• Communicate clearly, tactfully, and effectively with judges, the public, police agencies, attorneys, and other court officials and personnel, both orally and in writing.
• Apply job-related terminology, policies, procedures, regulations, and laws to define problems, collect and record data, establish facts, appropriately complete forms, and provide information to customers.
• Conduct research on, and problem solve for, complex issues, concerns, or challenging situations that may often arise.
• Plan, organize, assign, coordinate, supervise, and evaluate the work of a large staff performing diverse functions.
• Resolve unusual and/or complex situations in accordance with established procedures or assist staff in resolving cases requiring deviation from standard procedures.
• Recommend modifications to improve procedures and practices.

Physical Requirements

Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Equipment, Machinery And Tools

• Computer
• Fax
• Copy Machine
• Printer
• Scanner
• Telephone

Software And Computer Skills

• Microsoft Office
• Outlook
• Enterprise Justice
• Zoom
• Adobe
• Teams

Selection Process

Your application package will be used to determine your eligibility, qualifications, and ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration. It is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. If you have held more than one (1) position at the same employer, you must list each position that you held, the length of time that you held each position, and the corresponding duties. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted.

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incomplete applications will not be accepted. Resumes will not be accepted in lieu of a completed application.

For further information please contact Talent Acquisition at [e-mail].

The Maryland Judiciary is an equal-opportunity employer committed to fostering a workplace culture of diversity, equity, inclusion, and belonging. We do not discriminate on the basis of race, color, religion, age, sex, pregnancy, marital status, national origin, military or veteran status , physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or federal law. Applicants who need an ADA Accommodation during the application and/or interview process should send their request via email to [e-mail] or call 410-260-1732. The Maryland Judiciary is a drug-free workplace. Applicants must be United States citizens or eligible to work in the United States.

Please find the Maryland Judiciary's equal employment opportunity policy here: Policy Prohibiting Discrimination, Harassment, and Retaliation .