Operational Resilience Manager

Experian; California; Hybrid; USD 110,000 - 165,000; Full time

Benefits offered by this job

Great compensation package

Medical, dental, vision

401K matching

Remote/hybrid/in-office

Flexible time off

Job summary

Experian is seeking a seasoned resilience leader to oversee North American business continuity and operational resilience programs.

You will guide cross-functional teams, advise regional executives on risks to critical services, and coordinate crisis response within the Global Crisis Management Framework. The role supports multiple collaboration hubs across the region.

Qualifications

• 4+ years experience in business continuity and operational resilience programs.
• Experience leading crisis management incidents, response teams, or crisis simulation exercises.
• Experience conducting resilience risk assessments and tracking remediation actions.
• Experience advising senior stakeholders and supporting cross-functional teams.
• Knowledge of risk management and business continuity planning and testing.
• Experience with technology or cyber resilience, cloud services, or technology recovery is preferred.
• Knowledge of North American operational resilience regulations or a business continuity certification is preferred.
• Reside in, or near the designated Collaboration Hub(s) for this role.

Responsibilities

• Guide first-line teams across North America in meeting operational resilience policies and standards.
• Advise regional executives and senior leaders on resilience risks affecting critical business services and recovery priorities.
• Lead regional crisis response under the Global Crisis Management Framework, including coordination of Gold and Silver teams and support for Platinum incidents.
• Develop and test crisis response plans and playbooks through scenario exercises and stakeholder training.
• Oversee business continuity, technology recovery, backup restoration, and resilience planning and testing.

Skills

Operational resilience

Crisis management

Risk assessment

Stakeholder management

Regulatory knowledge

Cloud/tech resilience

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

You will oversee operational resilience across North America, helping first-line teams meet resilience policies, standards, and regulatory requirements. You will coordinate regional crisis response and advise senior leaders on risks to critical business services. You will also guide assessments, recovery exercises, and improvements that strengthen service restoration and reduce risk.

At Experian, we believe great work happens when people come together. We're focused on attracting talent in and around our designated hub locations who are open to collaborating with colleagues in person. Aligning employees to these talent markets helps foster collaboration, strengthen team connections, and support long-term career growth within Experian. You will report to the Business Resilience Manager, and reside in or near one of our collaboration hubs:

Costa Mesa, CA; San Jose, CA; Allen, TX; Austin, TX; Franklin, TN; New York, NY; Schaumberg, IL; Washington, D.C.; Atlanta, GA; Boston, MA; Seattle, WA

You will have opportunity to:

• Guide first-line teams across North America in meeting operational resilience policies and standards.
• Advise regional executives and senior leaders on resilience risks affecting critical business services and recovery priorities.
• Lead regional crisis response under the Global Crisis Management Framework, including coordination of Gold and Silver teams and support for Platinum incidents.
• Develop and test crisis response plans and playbooks through scenario exercises and stakeholder training.
• Oversee business continuity, technology recovery, backup restoration, and resilience planning and testing.

• 4+ years experience in business continuity and operational resilience programs.
• Experience leading crisis management incidents, response teams, or crisis simulation exercises.
• Experience conducting resilience risk assessments and tracking remediation actions.
• Experience advising senior stakeholders and supporting cross-functional teams.
• Knowledge of risk management and business continuity planning and testing.
• Experience with technology or cyber resilience, cloud services, or technology recovery is preferred.
• Knowledge of North American operational resilience regulations or a business continuity certification is preferred.
• Reside in, or near the designated Collaboration Hub(s) for this role.

Benefits/Perks:

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://myexperianbenefits.com/

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