Regional Community Manager - Lead & Elevate Neighborhoods

Community Association Management; Charlotte (NC); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Job summary

Community Association Management is seeking a Regional Manager in Charlotte, NC to provide daily leadership and oversee a team of Community Managers across the region.

You'll drive operational excellence, ensure compliance with governing documents and state laws, manage budgets, and engage with boards and communities to deliver exceptional service. Travel to remote offices and communities is required.

Qualifications

• 5+ years of experience in Community or Homeowner Association Management.
• Proven leadership experience and ability to manage people and processes.
• Strong communication, multitasking, and problem-solving skills.
• Commitment to our values of service, accountability, innovation, and integrity.

Responsibilities

• Lead, coach, and support a team of Community Managers and/or Team Leads.
• Oversee hiring, onboarding, training, and performance management.
• Promote productivity standards and performance excellence in alignment with company goals.
• Foster positive team dynamics and conduct regular one-on-one and team meetings.
• Provide support on portfolio management, ensuring high service levels.
• Monitor timekeeping and approve time off in coordination with HR.
• Conduct internal reviews, handle escalations, and assist with client retention.
• Oversee preparation and implementation of operating and capital budgets.
• Attend and support board and annual meetings as needed.
• Guide Community Managers through vendor management and financial oversight.
• Conduct community site visits to ensure properties are well-maintained.
• Travel as required to support regional operations and leadership visibility.

Skills

Leadership

Team management

Communication

Problem solving

Tools

Timekeeping systems

Budget management

Job description

Community Association Management is seeking a Regional Manager in Charlotte, NC to provide daily leadership and oversee a team of Community Managers across the region.

You'll drive operational excellence, ensure compliance with governing documents and state laws, manage budgets, and engage with boards and communities to deliver exceptional service. Travel to remote offices and communities is required.