Regional Manager

Zohorecruit; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401k

Job summary

Community Association Management is seeking a Regional Manager in Charlotte, NC, to lead a team of Community Managers and support staff across an assigned region. You will drive operational excellence, ensure compliance with governing documents, and uphold service standards to improve neighborhood quality of life.

The role emphasizes culture-building, talent development, and strategic oversight, with responsibilities spanning budgeting, vendor management, and community engagement.

Qualifications

• 5+ years of experience in Community or Homeowner Association Management.
• Proven leadership experience and ability to manage people and processes.
• Strong communication, multitasking, and problem-solving skills.
• Commitment to our values of service, accountability, innovation, and integrity.

Responsibilities

• Lead, coach, and support a team of Community Managers and/or Team Leads.
• Oversee hiring, onboarding, training, and performance management.
• Promote productivity standards and performance excellence in alignment with company goals.
• Foster positive team dynamics and conduct regular one-on-one and team meetings.
• Provide support on portfolio management as needed, ensuring high service levels.
• Monitor timekeeping and approve time off in coordination with HR.
• Conduct internal reviews, handle escalations, and assist with client retention.
• Oversee preparation and implementation of operating and capital budgets.
• Ensure alignment with state laws and governing documents.
• Attend and support board and annual meetings as needed.
• Guide Managers through vendor management and financial oversight.
• Conduct site visits to ensure properties are well-maintained.
• Collaborate with leadership to implement standardized processes and best practices.
• Represent the organization in business development efforts.
• Serve as a training, compliance, and community strategy expert.

Skills

Leadership

Communication

Problem solving

Multitasking

Job description

Community Association Management | Full time

Regional Manager

Charlotte, United States

At Community Association Management, we believe that communities deserve better - and we're on a mission to deliver just that.

With decades of dedicated experience across the Carolinas, we provide exceptional community management services through innovation, integrity, and a commitment to excellence. Our team is made up of passionate professionals who work together to advance the common cause: supporting the neighborhoods and communities we serve with care, transparency, and accountability.

Whether it’s through our proactive Community Managers, knowledgeable Compliance Inspectors, or compassionate Resident Services Advisors, every member of our team plays a vital role in improving the quality of life for the communities we support.

We foster a culture of collaboration, professional growth, and service excellence - because when our team thrives, our communities do too.

Join us and be part of something meaningful.

community association maintenance is a division of community association management.

Job Description

At Community Association Management, we believe in creatively finding solutions and overcoming challenges so we can work together to advance the common cause. That's why we're looking for a strong, service-minded leader who shares our commitment to teamwork, transparency, and professional excellence.

About the Role

As a Community Division Manager, you'll provide daily leadership and operational support to a team of Community Managers within an assigned region. You'll ensure our team consistently delivers exceptional service to the communities we manage, following the standards and values that define who we are.

This is more than a management role - it's an opportunity to shape culture, grow talent, and make a meaningful impact.

What You'll Do

Leadership & Team Oversight

Lead, coach, and support a team of Community Managers and/or Team Leads.

Oversee hiring, onboarding, training, and performance management.

Promote productivity standards and performance excellence in alignment with company goals.

Foster positive team dynamics and conduct regular one-on-one and team meetings.

Operational Excellence

Provide support on portfolio management as needed, ensuring high service levels.

Monitor timekeeping and approve time off in coordination with Human Resources.

Conduct internal reviews, handle escalations, and assist with client retention.

Oversee preparation and implementation of operating and capital budgets.

Client & Community Engagement

Ensure alignment with state laws and community governing documents.

Attend and support board and annual meetings as needed.

Guide Community Managers through vendor management and financial oversight.

Conduct community site visits to ensure properties are well-maintained.

Strategic Impact

Collaborate with leadership to implement standardized processes and best practices.

Represent the organization in business development efforts.

Serve as a subject matter expert for training, compliance, and community strategy.

Travel as required to support regional operations and leadership visibility.

Requirements

What You'll Bring

5+ years of experience in Community or Homeowner Association Management.

Proven leadership experience and ability to manage people and processes.

Strong communication, multitasking, and problem‑solving skills.

Commitment to our values of service, accountability, innovation, and integrity.

Work Environment & Expectations

May require after-hours and occasional weekend availability.

Travel required; includes visits to managed communities and remote offices.

Benefits

• Medical, dental, vision, life, and 401k

Community Association Management and its divisions are proud to be an Equal Opportunity Employer. We're committed to building inclusive teams and do not discriminate based on race, ethnicity, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law.