Regional Clinical Specialist — Biomedical Engineer

Brainla; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Life insurance

401k match

Job summary

Brainlab is seeking a Biomedical Engineer (Regional Clinical Specialist) to provide on-site consulting to physicians and OR personnel, maximizing product efficiency and usage. You will manage installations, analyze issues via Salesforce, and drive adoption through training and clinical support across complex cases.

The role requires a B.S. in a relevant field, 1–3 years in technical healthcare support, and 1–2 years sales experience.

Qualifications

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required
• 1-3 years minimum experience in a technical support role preferably for a healthcare company or Provider
• 1-2 years minimum sales experience with healthcare company preferred
• Knowledge of surgical procedures, anatomy and medical terminology preferred
• Proficient in the use of PC software applications including Microsoft Office
• Self‑motivated, detail oriented and a proven history of ability to make independent decisions

Responsibilities

• Provide on-site consulting and guidance to physicians and OR personnel by evaluating options and solving problems during surgery to maximize Brainlab product efficiency and usage.
• Manage and maintain install base, including basic 3rd party integrations.
• Analyze and resolve product issues for Brainlab systems at assigned Accounts via Salesforce with detailed analysis and critical thinking.
• Utilize engineering expertise to contribute to quality improvements by recommending product modifications.
• Provide clinical case coverage and support for Complex Cases and Go Live launches (based on availability).
• Drive customer utilization through unique workflows and special applications.
• Act as escalation point for clinical regional issues.
• Direct and assist Radiology staff in performing necessary scans prior to surgery.
• Educate/train physicians and hospital personnel on Image Guided Surgery products and services; develop in-house training programs.
• Act as primary customer liaison, maintaining contact and recommending continuous usage improvements.
• Collaborate with Application Consultant to increase revenue via spare parts, upgrades, contracts, etc.
• Coordinate with Area Account Manager and Marketing on market transparency, upgrades, demos, and R&D projects.
• Attend meetings and trade shows to demonstrate Brainlab products and services.
• Keep Salesforce documentation of all working hours and participate in ongoing product certification.

Skills

Self-motivation

Detail oriented

Independent decision making

Microsoft Office proficiency

Education

B.S. in Biomedical Engineering or related field

Tools

Salesforce

Job description

Brainlab is seeking a Biomedical Engineer (Regional Clinical Specialist) to provide on-site consulting to physicians and OR personnel, maximizing product efficiency and usage. You will manage installations, analyze issues via Salesforce, and drive adoption through training and clinical support across complex cases.

The role requires a B.S. in a relevant field, 1–3 years in technical healthcare support, and 1–2 years sales experience.