Biomedical Engineer (Regional Clinical Specialist)

Brainlab; New York (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

Brainlab based in New York is seeking a Biomedical Engineer (Regional Clinical Specialist) to deliver on-site consulting to physicians and OR staff, optimizing Brainlab IGS products and supporting complex cases from installation to go-live.

The role requires 1–3 years in healthcare technical support, 1–2 years in healthcare sales, a relevant BS, and at least 50% travel for the first six months. Compensation ranges from USD 65,000 to 80,000 per year with full benefits.

Qualifications

• Bachelor’s degree in one of the listed biomedical/clinical fields.
• 1-3 years minimum experience in a technical support role preferably for a healthcare company or provider.
• 1-2 years minimum sales experience with a healthcare company preferred.
• Proficiency with Microsoft Office and related PC software.

Responsibilities

• Provide on-site consulting and guidance to physicians and OR personnel during surgery to maximize Brainlab product efficiency.
• Manage and maintain install base, including basic 3rd party integrations.
• Analyze and resolve product issues via Salesforce with detailed analysis and documentation.
• Contribute to quality improvement by recommending product modifications.
• Provide clinical case coverage and support for complex cases and go-live launches.
• Drive customer utilization through unique workflows and applications.
• Act as escalation point for clinical regional issues.
• Train physicians and hospital staff on Image Guided Surgery (IGS) products and services.
• Develop and conduct training programs for hospital staff.
• Maintain ongoing liaison with customers to assess satisfaction and usage.
• Collaborate with Application Consultant to increase revenue via parts, upgrades, renewals.
• Work with regional teams on market transparency, upgrades, demos, and R&D.

Skills

Travel 50%+ for first 6 months

Sales experience (healthcare)

Technical healthcare support

MS Office proficiency

Independent decision making

Education

B.S. in Biomedical Engineering / Biomechanical Engineering / Bioengineering / Clinical Engineering / Nursing

Tools

Salesforce

Job description

Biomedical Engineer (Regional Clinical Specialist)

• Full-time
• Department: Support
• Compensation: USD 65,000 - USD 80,000 - yearly

Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.

Serving physicians, medical professionals and patients in 6,000+ hospitals in 121countries, we’re transforming healthcare to improve the lives of patients everywhere.

We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal.

Together we’re dedicated to making an impact.

Join and grow with us.

Responsibilities

• Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage.
• Manage and maintain install base, including basic 3rd Party integrations.
• Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through. detailed analysis and utilization of critical thinking via technical training and documentation.
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications.
• Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability).
• Manage the process of driving customer utilization, especially via unique workflows and special applications.
• Act as escalation point for clinical regional issues.
• Direct and assist Radiology staff in performing necessary scans prior to surgery.
• Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of Image Guided Surgery (IGS) products and services.
• Develop and conduct training programs for hospital staff enabling them to implement in-house training.
• Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels and providing recommendations on this process.
• Work with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc.
• Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and Research & Development (R&D) projects.
• Attend meetings and trade shows to demonstrate and promote IGS products and services.
• Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis.
• Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings (e.g. provide clinical knowledge transfer, share best practices, interesting cases or case set-ups, etc.).
• Maintain Salesforce documentation of all working hours .
• Attend IGS Continuing Education annually and maintain annual product certification competency.

Requirements

• Travel 50%+ for first 6 months.
• Salary $65,000 - $80,000.
• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required
• 1-3 years minimum experience in a technical support role preferably for a healthcare company or Provider
• 1-2 years minimum sales experience with healthcare company preferred
• Knowledge of surgical procedures, anatomy and medical terminology preferred
• Proficient in the use of PC software applications including Microsoft Office
• Self-motivated, detail oriented and a proven history of ability to make independent decisions

In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.

Visit us at: www.brainlab.com

Brainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Brainlab participates in E-Verify. Click here for more information. Click here to also review the EEO Law Poster.

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