Regional Change Manager - Onsite in Buffalo (ServiceNow)

Gennte Technologies; New York (NY); On-site; USD 81,000 - 92,000; Full time

Job summary

Gennte Technologies is seeking an experienced ServiceNow Change Management Specialist to optimize our end-to-end change management process.

You will ensure all technology changes are assessed, documented, approved, and implemented with clear governance and minimized risk. This on-site role in Buffalo, NY requires 6–12 months of engagement and collaboration with IT teams and business stakeholders.

Qualifications

• 7+ years in IT Service Management with emphasis on Change Management/Enablement.
• ServiceNow experience from a service provider perspective.
• Proven experience supporting or facilitating CAB processes.
• Working knowledge of CMDB structure and CI relationships.
• Strong analytical ability to interpret change/incident data and communicate insights.
• Excellent written and verbal communication, able to explain to non-technical and executive stakeholders.
• Experience producing dashboards/reporting in ServiceNow (Performance Analytics).
• Strong alignment to ITIL best practices and governance.

Responsibilities

• Operate and continuously improve the end-to-end Change Management process in ServiceNow.
• Validate high-risk change requests for completeness, risk, and policy adherence; support AI automation of review.
• Facilitate CAB meetings with proper representation and proper documentation.
• Manage the change calendar, spot conflicts, honour blackout periods, reduce scheduling risk.
• Support KPI reporting on change performance (emergency rate, downtime, duration).
• Act as the ServiceNow Change module SME, including configuration, workflow design, and integrations across Incident and Problem.
• Configure and maintain workflows, approvals, notifications, and forms; ensure data integrity across CMDB/CI.
• Partner with platform teams to drive enhancements, automation, and integrations to improve efficiency.
• Ensure accurate CI, Service and Service Offering usage for each change.

Skills

ITIL/ITSM

ServiceNow

CAB processes

CMDB

Data analysis

Stakeholder communication

Dashboard reporting

Governance

Tools

ServiceNow dashboards

Qlik Sense

Excel

Job description

Gennte Technologies is seeking an experienced ServiceNow Change Management Specialist to optimize our end-to-end change management process.

You will ensure all technology changes are assessed, documented, approved, and implemented with clear governance and minimized risk. This on-site role in Buffalo, NY requires 6–12 months of engagement and collaboration with IT teams and business stakeholders.