Regional Change Manager

ExlService Holdings, Inc.; Buffalo (NY); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Annual Bonus

Job summary

ExlService Holdings, Inc. in Buffalo, NY is seeking an experienced ServiceNow Change Management Specialist to optimize our end-to-end change management process.

You will ensure all technology changes are assessed, documented, approved, and implemented with clear governance and minimized business risk. The role operates in a hybrid model (3 days in office) with a competitive salary range and eligibility for an annual bonus based on performance and company results.

Qualifications

• Experience with ServiceNow Change Management processes and governance.
• Ability to work in a hybrid Buffalo, NY environment.
• Strong communication with stakeholders.

Skills

Change management

Governance

Tools

ServiceNow

Job description

An experienced ServiceNow Change Management Specialist to optimize our end-to-end change management process supported by ServiceNow. The candidate will be expected to ensure all technology changes are consistently assessed, documented, approved, and implemented at pace with clear governance and managed/minimized business risk.

Work Location: Buffalo, NY
Work Mode: Hybrid (3 days/week in office)
Salary Range: $100K/Yr - $130K/Yr Base + Annual Bonus

The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process

For more information on benefits and what we offer please visit us at US Careers and Benefits