Regional Café Operations Leader: Growth, Service & Teams

Phoenix3 Collective; Chicago (IL); On-site; USD 95,000 - 125,000; Full time

Job summary

Phoenix3 Collective in Chicago seeks an experienced Area Manager to oversee seven premium café locations, driving operational excellence, profitability, and guest satisfaction. You will lead multi-site teams, coach managers, and ensure brand standards across the portfolio while collaborating with corporate leadership on strategy and improvement initiatives.

The role requires strong hospitality leadership, travel across the Chicago market, and a track record of delivering consistent, high-quality

Qualifications

• 5+ years of multi-unit management in hospitality/foodservice (cafés, bakeries or coffee shops).
• Proven experience leading multiple locations and teams.
• Strong financial acumen and P&L management experience.
• Exceptional leadership, coaching, and communication skills.
• Ability to travel regularly throughout the Chicago market.
• Bachelor's degree in Hospitality Management, Business, or related field.

Responsibilities

• Oversee day-to-day operations across seven café locations.
• Ensure consistent execution of company standards, service expectations, and brand presentation.
• Conduct regular site visits, audits, and operational reviews.
• Identify opportunities to improve efficiency, service quality, and profitability.
• Drive revenue growth while managing labor, food, and operating costs.
• Monitor P&L performance for each location.
• Analyze key business metrics and implement action plans to improve results.
• Support annual budgeting and forecasting processes.
• Build strong relationships with site leadership and key stakeholders.

Skills

Multi-unit management

Leadership

Financial acumen

Travel

Education

Bachelor's degree

Job description

Phoenix3 Collective in Chicago seeks an experienced Area Manager to oversee seven premium café locations, driving operational excellence, profitability, and guest satisfaction. You will lead multi-site teams, coach managers, and ensure brand standards across the portfolio while collaborating with corporate leadership on strategy and improvement initiatives.

The role requires strong hospitality leadership, travel across the Chicago market, and a track record of delivering consistent, high-quality