Regional Cafe Manager

Chelsea Piers Fitness; New York (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

All-Access Membership

Discounts on in-club services

Team-oriented culture

Job summary

Chelsea Piers Fitness is seeking a Regional Café Manager to oversee five café locations with up to 40 staff. You will lead, coach, and develop the cafe team, align local execution with overall strategy, and drive revenue, guest satisfaction, and retention through strong leadership and operational excellence.

You will champion quality and food safety, build talent pipelines, and partner with the DFB to launch new locations. A Food Handler’s license and proven café leadership are required.

Qualifications

• 3-5+ years of multi-unit leadership in hospitality or F&B; QSR or café experience preferred.
• Demonstrate the ability to lead leaders – building high performance teams and leadership pipelines.
• Leadership style that fosters trust, energy and accountability.
• Provide top-notch customer service to meet or exceed clients’ and team expectations.
• Excellent written and verbal skills; strong interpersonal abilities.
• Training, motivation and retention of café staff.
• Ability to lift 30+ pounds; continuous standing/walking.
• Food Handler’s license is required.

Responsibilities

• Serve as operational lead for 5 café locations; overseeing up to 40 employees.
• Lead, coach, and develop Supervisors and shift leads to deliver KPIs (revenue, guest satisfaction, retention).
• Translate strategy into local execution while preserving cafe culture.
• Drive labor management, cost controls, product execution, cleanliness, and hospitality.
• Champion quality, food safety, and consistency across cafes; address gaps.
• Partner with Director of Food & Beverage and cross-functional teams on marketing and openings.
• Use data-driven insights to identify opportunities and elevate performance.
• Open new clubs by coordinating operations, staffing, and training.

Skills

Leadership development

Customer service

Written and verbal communication

Interpersonal skills

Training and retention

Team-building

Café operations

Education

Food Handler’s license

Job description

About Chelsea Piers:Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community.The Opportunity:At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community. If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.Why You’ll Love Working Here:Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.Team-Oriented Culture – we win together and support each other every day.Pathways for Growth – from hospitality to management, operations, personal training, and beyond.Purpose-Driven Work – every day is a chance to help someone feel seen, supported, andRole & ResponsibilitiesAs the Regional Café Manager, you will support the day-to-day operations through hands-on leadership and team developmentResponsibilitiesServe as the operational lead for 5 different café locations; overseeing up to 40 employeesLead, coach and develop a team of Supervisors and shift leads to deliver on KPIs, including revenue growth, guest satisfaction and team retentionTranslate overall strategy into local execution while preserving the culture of each cafeDrive store performance across all operational metrics, including labor management, cost controls, product execution, cleanliness, and hospitalityChampion quality, food safety, and consistency across cafes; proactively resolving operational or experience-related gapsImplement and uphold hospitality standards that reflect Chelsea Piers distinct emotional and experiential touch pointsBuild succession plans, talent pipelines, and development programs across all levels of cafe leadership; proactively address underperformanceConduct regular cafe visits, skip-level conversations, and coaching sessions to foster accountability and team development.Partner with the Director of Food and Beverage and cross-functional teams to execute marketing programs, HR initiatives, creative conception and open new locationsUse data-driven insights to identify opportunities, solve complex business challenges, and elevate overall performance.Serve as the final line of defense to ensure stores remain operational by securing coverage or personally covering any callouts to prevent service disruptions or closuresOversee all inventory management, ordering, and delivery processes, proactively communicating with distribution representatives to resolve issues and ensuring orders are submitted consistently and on scheduleSupervise all café employees within your purview, conducting regular touch bases and semi-annual performance reviews to ensure alignment, development, and operational excellenceSupport the successful opening of new clubs by coordinating operations, staffing, and training to ensure seamless launch executionQualifications3-5+ years of multi-unit leadership experience in hospitality or food & beverage; QSR or café experience preferredDemonstrate the ability to lead leaders – building high performance teams and leadership pipelinesLeadership style that fosters trust, energy and accountabilityProvide a top-notch customer service to ensure you meet or exceed clients’ and team expectationsExcellent written and verbal skillsExcellent interpersonal skillsTraining, motivation and retention of Canteen staffAbility to lift 30 + poundsContinuous standing and walking throughout the work shiftAble to meet and perform the physical requirements and work effectively in an environment typical of this positionFood Handler’s license